Senior Customer Service Representative

Pracovní nabídka

• Location: Stráž pod Ralskem, Czech Republic

Join Our Team!

We are looking for an experienced Senior Customer Service Representative to play a key role in coordinating customer service, logistics, waste management, and operational support activities. In this position, you will also support the Customer Services Manager in daily team coordination and continuous business improvement initiatives.

Key Responsibilities

• Manage the complete order-to-cash process for recycled products, raw materials, and waste streams.
• Coordinate deliveries and collections with customers, suppliers, transport providers, and internal departments.
• Maintain commercial documentation, invoicing processes, and ERP system records.
• Prepare operational reports and support month-end and year-end closing activities.
• Build and maintain strong relationships with customers, suppliers, and business partners.
• Coordinate the daily workload of the local Customer Service / Logistics / Waste Reporting team.
• Support onboarding, training, and continuous improvement initiatives.

What We Are Looking For

• ✔ Experience in customer service, logistics, order management, or supply chain operations.
• ✔ Experience working with ERP systems (SAP is an advantage).
• ✔ Advanced MS Excel skills.
• ✔ Fluent Czech and English at a minimum B2 level.
• ✔ Strong organizational, communication, problem-solving, and relationship-building skills.
• ✔ Previous experience coordinating team activities or acting in a senior role will be considered a strong advantage.

What We Offer

• ⭐ 25 days of annual leave.
• ⭐ MultiSport card.
• ⭐ Christmas bonus.
• ⭐ Long-service awards.

Who Are We Looking For?

If you enjoy working with customers, thrive in a logistics and operational environment, and are passionate about coordinating processes and supporting others, we would love to hear from you.