Collections Specialist - French Speaker

Pracovní nabídka

Purpose of role

Provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the Collections Team Leader. Responsible for the coordination of the end to end collections activities in line with Keyloop policies and procedures you will apply your excellent subject matter knowledge to support a range of client accounts ensuring both our business partners and clients receive the best possible support to ultimately maximise cash flow for Keyloop.

Key Duties & Responsibilities

Accountable for the collection of outstanding debts.
Proactively verbally contacts clients in a professional manner while maintaining and improving relations.
Controls & manages all outstanding accounts receivables on a daily basis.
Investigates historical data for outstanding debts.
Takes action to encourage timely debt payments.
Manages clients queries and requests.
Distributes statements and reminders as scheduled.
Regularly updates account status records and collection efforts.
Works closely with C&CM team to help resolve customer disputes, issues and data update.
Prepares and presents reports on collection activities and progress.
Gathers supporting documents if legal enforcement required.
Supports and actively participates in the continual improvement of collection processes.
Communicate and collaborate in a professional manner with customers and Keyloop associates at all levels.
Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly.
Responsible for producing accurate reports in line with MEC timetable for leadership.
Ensuring all processes are compliant with SOX requirements at all times.
Lives by the Keyloop values in daily behaviors, communications and actions.

Skills / Knowledge / Experience & Qualifications

Proven track record as Collection Specialist or similar role is a plus
Excellent communication skills (written and oral)
Competent in MS Word, Excel and Outlook
Working knowledge of Navision and iController is advantageous
Ability to manage and priorities workload
Able to work independently and to adapt to a fast-changing environment
Fluent in English and French