Customer Care Specialist – English + Spanish / French / Portuguese

Pracovní nabídka

We are looking for a Customer Care Specialist to join an international B2B environment in Prague. The role combines customer support, end-to-end order management and close coordination with logistics and supply chain teams.

Important language requirement: We are only considering candidates who speak English and at least one of the following languages:

• Spanish,
• French, or
• Portuguese.

You must have English at a minimum C1 level and Spanish, French, or Portuguese at a minimum C1 level. English alone is not sufficient for this position.

Your responsibilities:

• provide day-to-day support to B2B customers;
• manage customer orders from initial request and order entry through to delivery and invoicing;
• coordinate order changes, delivery dates, product availability and customer requirements;
• work closely with logistics, warehouses, carriers, supply chain, sales and other internal teams;
• monitor open orders and resolve delivery, shipping or order-processing issues;
• handle customer queries, complaints and escalations professionally;
• maintain accurate customer and order information in internal systems;
• prepare reports and support continuous improvement of customer-service processes.

What we are looking for:

• previous experience in B2B customer care, customer service, order management or sales support;
• practical experience coordinating orders with logistics, warehouses, carriers or supply-chain teams;
• understanding of the end-to-end order-to-cash process is an advantage;
• confident and professional communication with international customers;
• experience with SAP, Salesforce, Power BI and advanced Excel is an advantage;
• a careful, independent and solution-oriented approach.

What we offer:

• an opportunity to join a stable international company;
• hybrid working model: 2–3 days per week in the Prague office;
• Monday to Friday working hours, approximately 2:00 PM to 10:00 PM;
• expected start date in January 2027;
• the opportunity to contribute to an international customer care operation.

If you meet the required language combination and have relevant customer care and order-management experience, please send us your CV in English.