Customer Support Specialist with French

Pracovní nabídka

About Us

Our partner's vision is to make a healthy and sustainable lifestyle the most attractive choice. With our partner, we believe in the power of ideas and are eager to realize those that could have a meaningful impact. Our innovative product is a refillable bottle, powered by aroma Pods, designed to enhance your hydration experience with flavors like cherry and peach, using scent alone.

Responsibilities

• Provide online technical support through emails.
• Assist customers with questions and provide product/service information.
• Process orders and manage returns.
• Help customers understand our products and address any inquiries.

Requirements

• Skills: Basic computing skills, excellent written communication.
• Languages: native French +C1 English.
• Multitasking: Ability to manage multiple tasks effectively.
• Empathy and Problem Solving: Key to addressing customer needs.
• Mode of Communication: Email only; no chat or phone calls required.

Additional Information:

• Working Hours: 9 am - 6 pm, no work on weekends or bank holidays.
• Location: Home office
• contract start Date 18.11.2026 - end date 31.01.2027
• Main KPI's: Quality, Productivity, AHT, First contact resolution, First response time"

We Offer:

• Salary 35.000 CZK + Performance-based bonuses up till 6.000 CZK
• Extensive training programs.
• paid vacation days
• Meal vouchers (123.90 CZK per working day)
• Benefit card (1.940 CZK monthly)
• Multisport card
• Engaging team activities: team-building events, company parties, sports, etc.
• A unique opportunity to grow your career in a multinational environment