Customer Experience – Account Specialist with German

Společnost

Ingersoll Rand

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Úvodní představení

We are an American company providing every kind of administrative and financial service for our European branches.
We have been in Brno since 2011 and we quickly grew from the original staff of 30 employees to 400+. The corporate world and its anonymity are not for us, as we want to know the names and faces of the people around us, and that has worked well for us.
We work in an international environment and we are a diverse group of people, languages and experiences.

Pracovní nabídka

About Us

Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.

Job Summary

The position of CX Account Specialist will be located in the European Shared Service Centre (SSC) in Brno, Czech Republic. CX Account Specialist’s primary tasks a related to first class customer support in terms of providing quotes and orders as well as supporting resolution of any issue related to the customer to cash invoice process with the relevant team.

Responsibilities

Customer experience: Managing assigned customer portfolio. Supporting customers with quotes and orders, answering, and coordinating customer requests
Customer relationship: Building knowledge about the customers, keeping records in Salesforce CRM system
Salesforce: Managing cases in Salesforce CRM system
Cooperation with other departments: Active cooperation with other customer experience and other teams
Supporting the team: Supporting the team with back-ups of other customer portfolios if necessary
Supporting continuous improvement culture: Playing a critical part in continuous improvement of team culture and customer satisfaction

Basic Qualifications

Communicative level of English & German
Excellent communication skills are crucial
PC literacy (MS Office)
SAP/Salesforce/Oracle or other CRM system experience is an advantage

Travel & Work Arrangements/Requirements

Fully site based, flexible working, hybrid model, up to 50% home office

Key Competencies

Communicative English & German
Excellent communication skills

What we Offer

Motivating salary and annual bonuses
Meal vouchers
Equity grant (company shares)
Flexipass vouchers 750 CZK or Multisport Card for free
5 weeks of holiday, sick days, Volunteering day
Celebrate your birthday (day off)
Flexible working hours
Possibility of Home Office
Contribution to language/professional courses 6000 CZK
Contribution to pension and life insurance
Mobile service employee program
Pleasant and modern working environment close to the city center
Refreshment at the workplace for free
Employee assistance program
LinkedIn Learning free access

O firmě

Ingersoll Rand

We are an international company with US roots providing various administrative and financial services for the industrial sector. Despite the... Číst více

Benefits

Educational courses, training

Meal tickets / catering allowance

Holidays 5 weeks

Sick days

Education allowance

Refreshments on workplace

Contribution to sport / culture / leisure

Cafeteria

Cell phone

Individual schedules of working hours

Corporate events

Bonuses

Flexible start/end of working hours

Notebook

Informace o pozici

Společnost

Ingersoll Rand

Veveří 3163/111, Brno – Žabovřesky

Required education

Secondary education or professional training with a school-leaving exam

Required languages

German (Advanced), English (Advanced)

Listed in

Administration, Customer service , Administration, Back office worker

Employment form

Full-time work

Contract duration

Permanent

Employment contract

employment contract

Employer type

Employer

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Kontaktní údaje

Peter Sova

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