
Philip Morris ČR
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Úvodní představení
Philip Morris International Inc. (PMI) is the leading international tobacco company, with six of the world's top 15 brands, including the number one cigarette brand worldwide. PMI has more around 80,000 employees and its products are sold in approximately 180 countries.
Pracovní nabídka
We are currently looking for a Product Care Specialist.
Drive achievement of Product Care objectives by developing and enhancing a comprehensive strategy that ensures compliance with local regulatory requirements, maximizes customer experience, and optimizes cost efficiency. This role focuses on the Smoke-Free Products (SFP) category, including leading brands such as IQOS ILUMA, VEEV, and Zyn.
WHAT WILL BE YOUR ROLE?
Lead the development and execution of product replacement strategy across all categories
Design and deliver training programs for frontliners to ensure flawless replacement execution
Manage and optimize product care tools, including hardware and software, to support operational excellence
Resolve ad hoc customer issues related to product care, ensuring timely and effective solutions
Monitor and analyze replacement performance, identify root causes, and implement corrective measures
Drive initiatives to enhance customer experience throughout the replacement process
Optimize inventory levels to balance stock availability for replacements while minimizing excess
Ensure compliance with legal frameworks and align internal processes with regulatory requirements
Build and maintain strong relationships with external partners to support seamless operations
Collaborate with global teams to deploy and integrate global toolboxes effectively
WHAT ARE WE LOOKING FOR?
WHAT CAN WE OFFER
O firmě
Možná neznáte Philip Morris, ale určitě znáte naše značky. Jsme leader na trhu tabákových výrobků a do našeho portfolia spadají značky jako IQOS,... Číst více
Benefits
Educational courses, training
Meal tickets / catering allowance
Holidays 5 weeks
Sick days
Occasional work from home
Contribution to sport / culture / leisure
Cell phone
Contribution holiday
Car for private purposes
Corporate events
Flexible start/end of working hours
Notebook
Contributions to the pension / life insurance
Above-standard medical care
Informace o pozici
Philip Morris ČR
University
Czech (Proficient), English (Advanced)
Marketing, Sales, Customer service , Product Specialist
Full-time work
employment contract
Employer
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