Customer Support Specialist

Pracovní nabídka

About Macromo

We’re a fast-growing startup building products people genuinely care about. Our customers are at the center of everything we do, and we’re looking for a Customer Support Specialist who enjoys helping people, solving problems, and being part of a collaborative team that moves fast and gets things done.

What you’ll be working on

▪️Handling our customer support phone line (13:00–20:00, Monday to Friday)
▪️ Responding to customer emails and support tickets in a friendly, clear, and professional way
▪️Troubleshooting customer issues and finding the best possible solutions
▪️Working closely with the team (operations, product, logistics, etc.) to resolve problems as quickly as possible
▪️Keeping customer information up to date in internal systems and databases
▪️Proactively spotting recurring issues and sharing feedback to help improve processes and the customer experience
▪️Making sure every customer feels heard, supported, and taken care of

Tools you’ll use (daily stack)

▪️Gorgias
▪️Shopify
▪️Phone & email support
▪️Internal databases and tools

Nice to have

▪️Previous experience in a customer-facing role, ideally within e-commerce or a fast-paced startup
▪️Understanding of e-commerce workflows (orders, shipping, returns) and hands-on experience with - CRM/support tools
▪️Experience handling phone support
▪️Comfort working in a startup or fast-paced environment
▪️Ability to stay calm and solution-oriented under pressure
▪️Interest in improving customer experience, not just answering tickets

What we’re looking for

▪️You’re friendly, empathetic, and highly communicative
▪️You genuinely enjoy helping people and solving problems
▪️You’re organized, reliable, and able to manage multiple conversations at once
▪️You take ownership of issues and follow them through to resolution
▪️You communicate clearly, both verbally and in writing
▪️You work well in a team and are happy to ask questions or share ideas
▪️You’re adaptable and comfortable with change as the company grows

Why Macromo?

▪️Be the front line of health: Every conversation you have helps our users navigate their results and directly impacts their journey toward a longer, healthier life
▪️Ownership from day one: You won’t just follow scripts. In our flat hierarchy, you have the autonomy to improve our support processes and directly influence how we scale globally
▪️Growth backed by the best: Join a fast-growing team supported by top-tier investors, where your role in building customer trust is key to our international success

Perks

▪️Shape the future: Your customer feedback goes directly to our product team, giving you a real voice in how Macromo evolves
▪️Modern environment: Work in a high-energy startup environment with the best tools to make your job smooth and efficient
▪️Health & energy: A Multisport card to keep you active
▪️Direct & Transparent: Join a dedicated team that values open communication, fast execution, and meaningful innovation

If you enjoy talking to customers, solving real problems, and being part of a team that values great communication and fast execution, we’d love to hear from you 🚀