Technical Customer Support with Czech & Slovak
COMPUTER GENERATED SOLUTIONS ROMANIA SRL
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Pracovní nabídka
As a Technical Customer Service, you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are looking for individuals who are eager to learn, enjoy working with people, and are committed to delivering world-class customer support.
Job Skills:
- Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools.
- Identify customer issues that require escalation to the next level for resolution under established protocols.
- Utilize a comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
- Carry out additional duties and tasks as delegated by the Team Lead.
Job Qualifications:
- 1-3 years of experience in Customer Service and/or Technical Support
- High School Diploma (or equivalent) with a willingness to learn through on-the-job training
- Experience in using or supporting Microsoft Windows and PC hardware and software
- Demonstrated strong verbal, written, and listening skills
- Strong work ethic with the ability to meet quality, productivity, and attendance metrics
- High level of professionalism with a keen focus on customer satisfaction
Language skills are either one or the other:
Fluent in Czech/Slovak & English
Other information:
Schedule is Monday - Friday, business hours.
Type of work: Fully remote
Benefits
Work mostly from home
Informace o pozici
COMPUTER GENERATED SOLUTIONS ROMANIA SRL
Secondary education or professional training with a school-leaving exam
English (Proficient)
Administration, Customer service , Administration, Back office worker, Help Desk Technician
Full-time work
employment contract
Employer
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