Helpdesk Support Technician

Pracovní nabídka

We are seeking optimistic, kind and patient team player to join our small team of IT specialists supporting the whole school. The right candidate can be a fresh graduate with a vision to kick off his or her career in our helpdesk team as well as an experienced IT professional.

What is the purpose of this position?
The IT Helpdesk Support Technician provides first-level technical assistance and support for incoming queries and issues related to IT accessories, computer systems, software, and hardware. This role is crucial in ensuring that teaching, learning, and administrative operations run smoothly within our international school environment.

What will be your key responsibilities?

• Technical Support: Provide day-to-day technical support to teachers, administration staff, students, and parents via email, phone, or in person.
• Troubleshooting: Diagnose and resolve hardware, software, and networking issues (Windows/macOS, iPads, printers).
• System Maintenance: Assist in the setup, configuration, and deployment of laptops, tablets, and other technology.
• User Management: Manage user accounts and access rights within Microsoft 365, Google Workspace, and school-specific Information Systems (SIS).
• Documentation: Maintain an accurate inventory of hardware and software licenses; document common fixes and create "How-to" guides for users.
• General assistance with further requirements as needed, such as implementation of new tools, deployment of new tools, transfer of technologies, training and more.

What kind of experience, skills and education are we looking for?

• Language Skills: Very good written and spoken English (essential for communicating in an international environment); Czech is an advantage.
• Technical Knowledge: Proficiency with Windows 10/11, macOS, and basic networking (Wi-Fi, LAN). good working knowledge of Google workspace is a big plus.
• Education: High school diploma or degree in Information Technology or a related field.
• Customer Service: Strong interpersonal skills and a patient, "service-oriented" mindset.
• Flexibility: Ability to prioritize tasks in a fast-paced environment and handle multiple requests at once.

Should the above description look like you, please do not hesitate to respond to us.

Date of joining as soon as possible :)