Customer Service Representative (Hungarian Speaker)

Pracovní nabídka

Customer Service Representative (Hungarian-Speaker)

Location: Prague, Czech Republic (Hybrid work arrangement)

About Goodyear

At Goodyear, we don’t just make tires - we shape the future of mobility. With over 120 years of innovation, we are one of the world’s leading tire companies, operating in more than 19 countries and serving millions of customers every day. Our success is built on collaboration, continuous improvement, and a passion for excellence. Joining Goodyear means becoming part of a global team where your ideas, skills, and ambition can make a real impact - on our business, our customers, and the world of mobility.

Why This Role Matters

As a Customer Service Representative, you’ll be the voice of Goodyear for our customers and partners. You’ll ensure smooth order processing, accurate data management, and a high standard of service that strengthens relationships and drives customer satisfaction.

What You’ll Do

• Communicate with customers and partners via phone and email to resolve inquiries and issues
• Process and track orders with accuracy and attention to detail
• Manage and analyze customer data to ensure accuracy and efficiency
• Oversee the complaint and return process to ensure timely resolution
• Collaborate with internal teams (Sales, IT, Logistics) to improve processes and systems
• Test and support enhancements to our SAP and online platforms

What You’ll Bring

Basic Qualifications

• Fluent Hugarian
• Czech and/or Slovak & English on at least intermediate level
• High school diploma or higher education
• MS Office working knowledge (especially Excel and Outlook)

Nice to Have Qualifications

• Experience in a customer service or administrative role
• Experience working with SAP or similar ERP systems (we are open to teaching SAP)
• Strong problem-solving and multitasking skills
• Team-oriented mindset with a proactive, positive approach

What We Offer

• A stable position in an international company with daily use of English
• Hybrid work flexibility and a supportive, close-knit team culture
• Permanent employment contract with performance-based bonuses
• 5 weeks of vacation, 5 health days, Cafeteria benefits system
• Discounts on tires
• Meal allowance