Business Process Analyst and Improvement Lead

Pracovní nabídka

At International SOS, protecting people is at the heart of everything we do. With more than 13,000 employees across 1,000 locations in 90 countries, we’re the world’s leading medical and security services company.

Founded on the principle of putting patients first, we’ve grown into a global network powered by 89.000 providers - all dedicated to keeping our clients safe, healthy, and supported wherever they are in the world.

Day and night, our teams work to assess risks, provide expert advice, and deliver hands-on assistance in the most challenging situations. Whether it’s medical care, security support, or logistical solutions, we combine local expertise with global reach to ensure travelers and organizations can operate with confidence, no matter the circumstances.

Are you passionate about optimizing how businesses work? Do you thrive on uncovering inefficiencies, designing better workflows, and driving meaningful change? If so, we want you on our team!

We’re looking for a Business Process Analyst who will play a key role in transforming our organization’s processes to enhance efficiency, agility, and overall performance.

Process Analysis - Conduct deep-dive assessments of existing business processes to identify bottlenecks, inefficiencies, and improvement opportunities.

Partner with stakeholders to fully understand business objectives and align processes with organizational goals.

Data Gathering & Documentation - Collect and analyze key data to map the current state of business operations.

Process Mapping & Design - Develop clear, detailed process maps and flowcharts for current and future states.

Communicate process changes and improvement recommendations to all relevant stakeholders.

Process Improvement - Identify, prioritize, and implement improvement initiatives backed by data and stakeholder insights.

Performance Metrics - Define and track KPIs to measure process effectiveness and improvement impact.

Technology Integration - Evaluate and implement technology solutions that streamline and enhance processes.

Collaborate with IT to integrate emerging tools that drive efficiency and elevate user experience.

Change Management - Lead change impact assessments and support teams through new process adoption.

Design and deliver change management strategies to ensure smooth transitions.

Stakeholder & Team Collaboration - Build strong relationships with key stakeholders across business units.

Work with training teams to develop materials that support new processes and tools.

Profile:

• Bachelor’s Degree in Business, Management, or a related discipline (preferred).
• Lean Six Sigma certification or equivalent process improvement qualification is highly desirable.
• Proven experience in business process analysis and improvement.
• Hands-on expertise with BPMN 2.0 process modeling standards.
• Strong proficiency with Microsoft Office tools, especially Visio, Word, and Excel.

Skills & Knowledge

• In-depth understanding of process mapping and process analysis tools.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent communication and interpersonal abilities to collaborate effectively across teams.
• Familiarity with project management principles and change management practices.
• A keen attention to detail and passion for crafting polished documentation and presentation materials.
• Experience integrating emerging technologies to optimize or re-engineer business processes.
• A positive, curious, and investigative mindset with a strong drive to learn and innovate.
• Empathetic and user-focused — you understand employee needs before designing solutions.
• You value diversity of thought, collaboration, and continuous improvement.

Offer

• Impactful employment with a diverse and international company
• Starting date: upon agreement
• Permanent contract with a competitive salary
• Flexible working hours according to the role – core hours from 10:00 to 14:00
• Company benefits (5 weeks of holiday, 3 sick days, occasional home office, meal vouchers, pension contribution, Benefit card, Multisport card…)
• Modern offices located in the heart of Prague (Anděl)

If you believe you meet the qualifications above and are excited to be a part of our team, we would love to hear from you! Please submit your English CV through the system.

--> IMPORTANT NOTE: Before applying, please ensure that you possess a valid working and residence permit in the Czech Republic.

Join us at International SOS and embark on a rewarding global nursing career where your expertise will make a difference. Apply today!