Czech-speaking Player Experience Specialist – Gaming Industry (Relocation to Bulgaria)

Pracovní nabídka

Workster is partnering with a global leader in customer experience management to recruit Czech-speaking Customer Support Agents for world-renowned gaming and betting brands.

This is your chance to turn your passion for gaming into a career abroad! Join an international team based in Varna, Bulgaria – one of Europe's most dynamic seaside cities – and be part of an industry that's constantly growing, evolving, and redefining entertainment.

Your Role

As a Player Experience Specialist, you'll be the friendly face behind the screen, helping Czech-speaking players enjoy a seamless gaming journey.

• ️Support customers with account setup, verification, payments, and bonus-related queries.
• Communicate via chat and email (and later possibly by phone or social media).
• Solve issues quickly and efficiently, ensuring every player leaves with a smile.
• ️ Build trust with customers through clear, empathetic, and personalized communication.
• Share insights to improve internal processes and enhance the overall player experience.

What You Bring

• Czech native level and good English skills (B2+).
• Excellent communication and problem-solving skills.
• Interest in gaming or sports – or simply curiosity to learn more!
• Positive attitude, empathy, and adaptability in a multicultural team.
• Previous customer service experience is an advantage, but not a must.
• Employee benefits, benefits

The Offer

• ️Full relocation package from the Czech Republic to Bulgaria– everything is taken care of by the company!
• Paid flight tickets, airport pickup, and 21 days of hotel accommodation on arrival.
• Local support with paperwork, finding an apartment, and settling in.
• Stable international career in one of the world's largest CX companies.
• Paid training & continuous learning to help you succeed and grow.
• On-site work in Varna, just minutes from the Black Sea coast.
• Competitive salaries, benefits, and career development in a growing global organization.
• Multicultural and friendly team environment where you can build lifelong connections.