Key Accounts Coordinator

Pracovní nabídka

HD Hyundai Infracore Europe s.r.o. is a global industry leader in the engineering, manufacturing and marketing of compact and heavy construction equipment. The company has a broad product offering, including crawler and wheeled excavators, wheel loaders, articulated dump trucks, mini-excavators and attachments for rental, construction, quarrying, mining and general industry worldwide.

We are looking for pro-active, positive and responsible person with ability to think globally, good team-member for position Key Accounts Coordinator:

Position Summary
• Provide administrative support to Key Account Network, as the single point of contact.
Manage all aspects of HDIEU AR collections of all the Key Accounts.
Good customer service aptitude is essential for this position as well as the ability to work cohesively in a team driven by process & performance improvement metrics.
The ideal candidate must speak English. Any other European language will be an asset.

Main Responsibility

Key Accounts Interface & Support
• Be first point of contact for Key Accounts customers for questions/concerns about their orders (lead-time, order status, logistics, installations, handover, operators training, etc.)

Key Account Order Management
• Place orders in the system
• Act and react proactively to make sure all orders are treated.
• Timely process the billing.
• Manage & resolve all the disputes after the machines delivery

Key Account Machine Preparation
• Organize options installations planning (at the equipment center or at dealers’ or customers’ sites)
• Provide documents for handover and machine preparation to the dealers in charge of KA machines
• Liaise with dealers and PS coordinator for extra options installations not done at the equipment center and for machine handover
• Make sure that dealer’s and vendors service, extra installations and commission invoices are processed by the financial department

Key Account Creation
• Request for necessary financial and ITC documents to the customer
• Screen companies with ITC and Credit
• Create customer account in SAP

Key Account Leasing Bank
• Screen leasing banks with ITC and Credit
• Create accounts in SAP
• Be the bank and customer contact for all documents related to the leasing contract

Key Account Vendors Management
• Create new vendors account in the system (screening, necessary documents…)
• Request for quotations to KA options vendors
• Place purchase orders in the system
• Good Receive options delivered directly to dealers or final KA customer
• Request KA options parts creation in the system to PM
• Follow options stock with Belgium equipment center Material Planner

Key Account Weekly Meeting
• Organize weekly Key Account Meeting regarding issues and other KA topics
• Keep an up-to-date record of the meeting and issues/topics

Key Account Cross Functional Support
• Liaise with the Supply Chain Team for availability, lead time, orders status.
• Liaise with internal teams (Supply chain, Credit, Sales,Product Line) to promote order fulfilment and customer satisfaction
• Assist Sales Managers providing them suppliers prices and contacts
• Provide monthly figures of KA invoicing to the Sales Strategy & Marketing Leader
• Resolve together with IT/Data Governance system related issues

Extended Warranty
• Upload dealers delivery reports in the Warranty System for Key Account
• Place Extended Warranty orders in the system for Key QAccount
• Approve and invoice extended warranty of assigned dealers

Dealers and Key Account AR Collections
• Achieve monthly performance targets with strong focus on overdues and unapplied cash
• Ensure full compliance with the Global and Regional Credit Policy in decision making
• Ensure timely collection of due Receivables in line with credit terms,
• Support HDIEU business units in establishment of new accounts

Job Requirements
• Education & Qualification: Bachelor's Degree - Business administration (preferred)
• Language: English (oral and written) at a fluent level; any other European Languages can be an advantage
• Cross border sales administration experience
• Strong Systems and Process Experience
• Ability to multitask in a fast-paced business environment and adhere to deadlines
• Strong attention to detail
• Excellent written and oral communication skills
• Good interpersonal skills and ability to quickly integrate within a team
• Ability to take ownership and resolve issues
• Ability to manage stress
• Time management and organizational skills
• Organizational skills
• Experience:
- Minimum of 2 years relevant experience in a B2B multi-national environment
- Flexibility to travel across Europe
- Global-grade ERP experience (SAP and similar)

We offer:
• meal vouchers
• contribution to pension insurance
• 5 weeks holiday
• company events/teambuildings
• language lessons
• Multisport card