Customer Service Specialist

Pracovní nabídka

Kingspan Insulated Panels, founded in 1965 in Ireland, is a world leader in the design, development and supply of advanced building envelope products and solutions. We operate production in more than 70 countries with 270+ factories and employ over 27,000 employees. Our mission is to accelerate the achievement of a net-zero emissions future, focusing on the well-being of people and the planet.

As part of our continuous growth in customer service, we are looking for a Customer Service Specialist who will be in daily contact with sales representatives and their customer to join our back-office team in HQ of region CEME - Hradec Kralove, Czechia.

Responsibilities:

• Active support for sales representatives and customers
• Ensuring complete management of orders, deliveries, and after-sales service to customers, including management in internal systems - SAP and others
• Monitoring the overall progress of orders from entry to invoicing
• Regular communication with customers and sales representatives
• Completing tasks assigned by direct supervisors.
• Adherence to company set processes.
• Communication and collaboration across departments
• Mutual coverage with other Customer Service representatives, teamwork

Requirements:

• Communicative personality with a positive attitude
• Responsibility and thoroughness, proactive in handling unexpected situations
• Team spirit
• PC skills (Outlook, Excel, Word, SAP advantageous)
• Proficiency in English and Czech
• Previous customer service experience welcomed.
• Immediate start possible

We offer:

• Work in a pleasant team in a thriving multinational company.
• Continuous learning through professional training and further education
• Possibility of implementing your own ideas and projects
• Pension insurance and 5 weeks of regular vacation
• Company canteen
• Pluxee Cafeteria
• Discounts on company products
• Company events (barbecue, Christmas party, and others)
• Parking, bicycle racks, and public transport stop at Kingspan.
• Cafeteria benefits
• Training sessions