Night Auditor at The Cloud One Prague

Pracovní nabídka

Working with us

You create experiences for our guests. As an employer, we create experiences for you. How? At The Cloud One, every day is unique. Never same-same, always thrillingly different. With us, you have the freedom to be who you are – or who you want to be. Because here, individuality is what matters. With equal – and exciting – opportunities for all. We believe in an inclusive culture that puts people like you at the heart of what we do, because we know that you’re the ones who make the difference. For us, respect and success go hand in hand. We’re locally rooted: connected to the city, its culture and its people. Are you with us?

As a Night Audit at The Cloud One Hotels, you embody the crucial role of being the initial point of contact for our guests, setting the tone with your appearance, whether it's extending a warm welcome at the reception or providing assistance over the phone from the front desk. At The Cloud One Hotels, our goal is to foster an environment where both guests and team members feel comfortable and genuinely welcomed! Your responsibilities include:

• Guest Experience Management: Ensuring guests have a seamless experience from check-in to check-out by offering assistance, sharing local insights, and making sure everything runs smoothly during their stay.
• Communication & Reservations: Engaging with guests via phone or email, handling reservation inquiries, managing overbooking situations, and offering alternative options when needed.
• Financial Management: Handling invoices, managing cost coverage, cash handling, and ensuring settlement procedures are followed accurately.
• Organizational & Administrative Support: Taking care of both front-office and back-office administrative tasks, ensuring everything is well-organized.
• Team Collaboration & Learning: Working alongside a diverse team, gaining insights into cross-departmental roles, and expanding knowledge to enhance overall service delivery.
• Night Shift Closure: Being responsible for closing out the day's operations during the night shift, ensuring all tasks are completed and that everything transitions smoothly to the next day.

Whether you're a professional in the hospitality industry or considering a career change, we're enthusiastic about meeting you! For us, prioritizing personality and exceptional hosting qualities is fundamental. Here, you'll find the liberty to embrace your true self or evolve into the professional you aspire to be, as we deeply value individuality. We present equal opportunities and a wide range of exciting possibilities for all who share our enthusiasm to grow. Ideally, you possess the following attributes:

• Educational background and/or professional experience in hospitality, gastronomy, tourism, or a keen interest in venturing into these fields
• Strong hosting expertise combined with an unwavering commitment to quality and service excellence
• A naturally open and communicative personality, proficient in both Czech (B1) and English (B1) communication
• A team-oriented mindset, combined with the willingness to provide support across various departments
• Enthusiasm to actively contribute towards the successful establishment of The Cloud One Hotels across Europe

Benefits:

• Paid annual public transport pass
• Multisport card
• Employee discount within the Motel One chain
• Free courses at our university in Munich
• Quarterly bonus