Retail Systems Specialist (Specialista pro maloobchodní systémy)

Pracovní nabídka

Are you passionate about retail technology and systems support?

Join our team as a Retail Systems Specialist and play a key role in ensuring the smooth operation of our retail applications and systems across the Czech and Slovak markets.

Job Overview

As a Retail Systems Specialist, you will be responsible for the operational support and troubleshooting of key retail applications and systems (SAP, CEGID, Salesforce, DCE2/DCX) across the Czech and Slovak markets within global corporate environment. You will ensure seamless data exchange, provide second-level (L2) support, and act as a subject matter expert for retail systems. You will also handle essential administrative tasks. Your role will involve direct communication with users in Czech/Slovak, maintaining documentation, delivering user training, and collaborating with internal and external partners to resolve issues and implement new functionalities.

What You’ll Do:

Operational Support: Provide daily support for retail applications and systems (DCE2/DCX, SAP, CEGID, Salesforce), ensuring stable and efficient operations.
Data Monitoring & Reconciliation: Monitor data exchange between systems and reconcile discrepancies to ensure accuracy of stock, sales, and order data.
Incident & Change Management (L2): Investigate, resolve, and escalate incidents and system changes; provide advanced troubleshooting remotely and on-site when required.
User Communication: Act as a key contact for users in Czech/Slovak, providing clear updates and guidance related to stock/system issues and incidents.
Documentation & Training: Maintain user documentation and deliver in-person trainings in local language. Handle essential administrative tasks.
Testing & Implementation: Participate in testing, validation, and rollout of new features, releases, and system updates.
Collaboration: Work closely with internal and external partners, including finance, logistics, and channel teams, to ensure end-to-end operational continuity.
Process Compliance: Ensure all activities follow established standards, procedures, and documentation requirements.
 
What We’re Looking For:

• Education: Bachelor’s Degree in Computer Science, Business Administration, Finance, or a related field.
• Experience:
• 3+ years of hands-on experience supporting B2B/B2C systems, ideally in a retail environment
• Strong exposure to SAP (key user experience with IM/SD/FI/PI modules) and Salesforce reporting
• Proven experience with ERP support, system integrations, and troubleshooting data exchange issues (e.g., EDI, IDOC)
• Strong analytical capability and comfort working with data
• Languages: Czech or Slovak (fluent) and English at B2+ level.

• Core Competencies:Strong communication, stakeholder management, and problem-solving skills
• High attention to detail, structured working style, and resilience under pressure
• Ability to work independently and take ownership

• Tools & Technical Skills:Familiarity with ticketing/collaboration tools such as Jira, ServiceNow, Confluence
• Advanced MS Excel skills (Power Query, validation, consolidation, advanced functions; VBA basics)
• Experience with SharePoint and Power Automate
• Mobility: Willingness to travel across Czech Republic and Slovakia as needed

Why Join Us?

Become a subject matter expert in a business-critical retail systems landscape
Work on both local and global initiatives in an international environment
Contribute directly to efficiency improvements and process enhancements
Gain opportunities for professional growth in a dynamic retail setting
 

Competitive salary and benefits
Flexible working hours and home office options
25 vacation days + 4 sick days
Vacation contribution (summer/winter)
Benefit Café points, Multisport card, meal tickets
Life & accident insurance, pension plan contribution