Customer Quality Engineer - Automotive (Europe)

Pracovní nabídka

Key Responsibilities

1. Customer Complaint Management & Rapid Response
Customer Interface

• Primary quality contact for European customers (Volkswagen Group, BMW, Mercedes-Benz, and other European Tier-1) across all Keboda global manufacturing sites.
• Ensure all customer complaints receive an initial response within 24 hours.

Lead Problem Resolution

• Lead the complete 8D problem-solving process: preparation, coordination, tracking, and closure.
• Collect returned parts, vehicle diagnostic data, and failed components.
• Perform preliminary failure analysis (continuity testing, visual inspection).
• Communicate technical findings to HQ Quality and R&D; drive effective problem resolution.
• Lead immediate containment at customer production sites: sorting, rework, replacement.
• Minimize the risk of customer line stoppages.
• Support preliminary assessment of quality-related costs and warranty claims.

2. Customer Communication & Relationship Management
Crisis Management

• Remain calm, professional, and customer-focused under pressure—including escalations, dissatisfaction, and line-shutdown risk.
• Manage customer expectations while allowing sufficient time for internal corrective actions.

Technical & Cultural Bridge

• Interpret and communicate customer quality expectations and technical requirements.
• Eliminate communication barriers in automotive electronics terminology, including:
• CAN/LIN communication failures, EMC (Electromagnetic Compatibility) issues, EOS (Electrical Overstress)
• Other ECU-related technical topics
• Quality Review Meetings
• Organize and participate in regular quality review meetings with customer Supplier Quality Engineers (SQEs).
• Present corrective-action progress, quality-performance trends, and continuous-improvement activities.
• Strengthen customer confidence in Keboda's quality management capabilities.

3. On-site Support & Failure Reproduction
Vehicle Build Support

• Support customer vehicle assembly and validation activities.
• Monitor installation of Keboda ECUs (lighting controllers, chassis controllers, and other electronic modules).
• Identify potential issues.

Failure Reproduction

• Assist customers in reproducing intermittent failures.
• Focus on ECU performance under extreme environmental conditions (High/low temperatures, Vibration, Humidity, Electrical disturbances)
• Collect critical diagnostic information to support root cause analysis by HQ.

4. Quality Data Analysis & Continuous Improvement
Customer Portal Management

• Act as the primary contact for customer quality portals.
• Monitor portals daily; ensure new complaints are received, communicated, and responded to promptly.

Warranty Claim Review

• Support the Finance Department in reviewing customer warranty claims.
• Verify technical responsibility and claim validity.
• Prevent unreasonable or unsupported customer charges.

Qualifications

Experience

• Minimum 5 years of quality experience in the automotive industry.
• Direct customer quality experience with OEMs such as Volkswagen Group, BMW, Mercedes-Benz, or other major automotive manufacturers.

Advantage:

• familiarity with automotive ECU manufacturing processes (SMT, wave soldering, conformal coating, final assembly).
• knowledge of common ECU failure modes (soldering defects, component failure, electrical overstress, software malfunction, hardware failures).

Professional Skills

• Familiar with customer-specific requirements (CSR),
• Strong knowledge of automotive quality tools: APQP, PPAP, FMEA, SPC, MSA.
• Proficient in structured problem-solving methodologies: 8D, 5 Why, Fishbone Diagram, Root Cause Analysis.
• Able to independently prepare professional English 8D reports.

Language & Communication Skills

• Able to conduct technical discussions, negotiations, and presentations with customers independently.
• Capable of preparing professional quality reports, emails, and meeting materials in English.

Personal Attributes

• Willingness to travel frequently within Europe.
• Strong sense of responsibility, customer orientation, and execution capability.
• Able to work effectively under pressure while maintaining a professional attitude.
• Excellent analytical thinking and problem-solving skills.
• Proactive, self-motivated, and team-oriented.

What We Offer

• Competitive compensation and comprehensive benefits package.
• Comprehensive onboarding and professional training programs.
• Clear career development path with excellent growth opportunities.
• Exposure to leading European OEM customers and cutting-edge automotive electronics projects.
• A collaborative international working environment with strong technical support and career development opportunities.