Technical Support Specialist with Swedish – Hybrid

Pracovní nabídka

Your tasks in detail:

• Providing 1st level technical support, service restoration and fulfillment of service requests
• Acting as the connection between end-users and product teams
• Registering, analyzing, prioritizing, solving and assigning all incoming cases during the agreed time in an accurate and efficient manner ensuring high level of quality
• Managing communication between end-users and product teams about the progress of ongoing cases
• Providing daily support, ensuring that it meets the defined agreements, KPIs and OKRs, as well as ensuring compliance towards legislations, policies and other requirements
• Updating incidents with detailed and relevant information in a timely and effective manner
• Solving more complex issues within the assigned business area, using different support channels in order to improve co-worker efficiency

Why does Infosys choose you? You definitely have:

• Advanced Swedish language
• Good level of English
• Good knowledge of the business area and good understanding of how the products and services in the area are connected together
• Good knowledge of ITIL, agile frameworks, service governance model
• Ability to work towards tight deadlines
• Strong understanding of prioritization during business-critical issues
• Broad knowledge of IT products, services and terminology

Employee perks, benefits:

• Hybrid Work Model
• Long-term and stable cooperation
• Performance bonus
• Financial appraisal for referring your friends and acquaintances
• Monetary compensation for the night shifts and compensation days for working during the Czech state holidays
• Meal allowance
• Multisport card
• Benefit card
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts)
• 25 days of paid leave
• Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, 2nd largest city in the Czech Republic
• Expat Assistance Services for new joiners
• Relocation Package
• Teambuilding activities