SAP Service Desk Support

Pracovní nabídka

Job Description
Are you ready to develop your Service Management and Service Desk expertise and become part of our SAP Platform Operations team? Do you want to support clients worldwide, ensuring their systems’ safety, availability, and smooth IT operations?
If your answer is YES, we would love to hear from you! CGI is hiring a new colleague to join our growing team, delivering innovative and tailored solutions across CGI and its clients.

Your future duties and responsibilities
• Contribute to service delivery for one of our major banking clients in a customized Service Desk environment.
• Take ownership of assigned internal tasks while gradually building independence in handling client-specific processes.
• Support day-to-day service delivery, focusing on process quality, SLA/KPI adherence, and consistency.
• Participate in Change Management activities: supporting preparation, tracking changes, and ensuring proper follow-up in line with ITIL principles.
• Assist with service requests and incident management, ensuring accurate documentation and timely communication.
• Work with operational manuals and client-specific documentation to ensure compliance, with guidance from senior colleagues.
• Support task distribution and workload coordination.
• Collaborate daily with SAP Service Desk, SAP Basis, and SAP Authorizations teams.
• Contribute to reporting and documentation activities.
• Work in a multicultural, multinational distributed environment.
• Continue to learn, expand competencies, and adapt to client-specific requirements.

Required qualifications to be successful in this role
• Solid experience in Service Desk operations or similar support role.
• Willingness to learn and gradually build independence in client-specific processes.
• Working knowledge of ServiceNow and JIRA ITSM tools, or motivation to learn them.
• Familiarity with ITIL processes (Change, Incident, Problem, and Service Request Management).
• Ability to work according to operational manuals and procedures.
• Good organizational skills and ability to prioritize tasks in a dynamic environment.
• Proactive, solution-oriented mindset with openness to feedback.
• Strong attention to detail in administrative and operational tasks.
• Clear and professional communication with colleagues and clients.
• Accountability for assigned responsibilities, with support from senior team members.
• Very good written and spoken English skills.

What we offer:
• Share Purchase Plan
• CGI’s My Assistance Program
• Compensation for long term sickness up to 30 days
• Interest-free company loan
• Referral bonus
• Lunch vouchers – 140CZK
• Group life insurance
• Flu and tick vaccination
• MultiSport card
• Cafeteria Benefit System – 900CZK monthly
• Hybrid Working Model & Flexible working hours
• 5 weeks of vacation + 3 sick days
• Birthday Leave and CSR day
• And many more…