Service Desk Engineer (350)

Pracovní nabídka

The IT Support team at ELI Beamlines is looking for a Service Desk Engineer to provide reliable and user-focused technical support to approximately 300 colleagues in an international scientific environment. This position offers an opportunity to broaden your IT skills, take ownership of technical issues and contribute to improving IT support services that are essential to scientific research and everyday operations.

What you will do:

· Providing first-line (L1) IT support for hardware, software and common IT services

· Troubleshooting Windows devices, Microsoft 365 applications, printers, peripherals and connectivity issues

· Installing, configuring and preparing PCs, laptops and other end-user equipment

· Managing incidents and service requests through Jira Service Management, including troubleshooting, documentation and escalation

· Supporting Microsoft 365 services, including Outlook, Teams and SharePoint

· Providing technical support for meeting rooms, audiovisual equipment, conferences and events

· Maintaining IT asset records, technical documentation and knowledge articles

· Collaborating with specialist IT teams and contributing to the improvement of Incident and Change Management processes

What we expect:

· Around 1–3 years of experience in Service Desk, Helpdesk, desktop support or a similar IT support role

· Good practical knowledge of Windows and Microsoft 365

· Experience troubleshooting hardware, software and basic network/connectivity issues

· Experience working with IT ticketing or service-management systems

· A structured approach to troubleshooting and the ability to take ownership of technical issues

· Good communication skills and the ability to explain technical issues to non-technical users

· Good spoken and written English

· Fluency in spoken and written Czech

· Willingness to learn and develop technical and service-management skills

· Experience with Jira Service Management, SharePoint, macOS, Linux, endpoint management, audiovisual technology or IT asset management is an advantage

In return we provide you with:

· An attractive remuneration package suited to the candidate’s education and experience

· A stimulating and diverse environment in a cutting-edge international research facility in Dolní Břežany, just outside Prague, with excellent public transport connections

· A friendly workplace that makes a positive impact on society

· Opportunities for professional growth and skill development

· Full-time employment

· Flexible working hours

· 5 weeks of holidays and 6 days of personal leave

· Meal allowance, pension contribution, Resaver pension fund and other benefits