Student Support and Immigration Counselor

Pracovní nabídka

Anglo-American University (AAU) is seeking an approachable and proactive Student Support and Immigration Counselor.

In this role, you’ll be a trusted point of contact for students, providing practical guidance, following up on outstanding requirements, and helping them access support. You’ll also support the Registrar’s Office in its daily operations, maintain student records, and guide international students through visa and residence permit procedures.

What would be your specific responsibilities?

Student Guidance and Support

Assist and guide current students and alumni with administrative procedures, requirements, and requests.
Deliver an exceptional, one-on-one service experience for every student, parent or other stakeholder. Organize and maintain accurate office files, data, and student records, ensuring confidentiality. Prepare and issue student documents, including confirmations of study, student ID cards, and diplomas. Maintain and update information on timetables, courses, and grades in coordination with relevant colleagues and IT. Help students understand administrative requirements associated with their student status, including health insurance, and refer specialized inquiries to the appropriate colleagues or authorities. Prepare reports and dashboards on student enrollment, retention, and other indicators for internal and external stakeholders.

Immigration Support

Provide guidance to international students on visa and residence permit applications, renewals, and related administrative requirements.
Maintain up-to-date records of students’ visa and residence permit expiry dates and send timely reminders about renewals and relevant deadlines.
Help students understand application requirements, prepare supporting documents, complete forms, and navigate appointment booking and submission procedures.
Coordinate the timely issuance of university documents required for immigration purposes, including confirmations of study.
Assist students with understanding correspondence from immigration authorities and identifying the next steps they need to take.

What we offer?

25 days of paid vacation per year and 5 sick days.
Option to work from home two days per week after the probationary period.
Seven hours of work and a one-hour paid lunch break within a 9 a.m.-5 p.m. schedule.
Discounts on studies at AAU.
Contribution toward a MultiSport card.
Work at a prestigious university in an inspiring palace under Prague Castle.
Multicultural, international environment and friendly and supportive team.

What We’re Looking For

Czech or Slovak proficiency at C1 level or higher, English proficiency at C1 level or higher.
Experience in student services, administration, immigration support, or a related field.
Strong organizational skills, attention to detail, and the ability to manage competing priorities.
A welcoming, approachable manner and a commitment to excellent student service.
A proactive approach to student outreach, follow-up, and problem-solving.
Clear communication skills and the ability to explain procedures and requirements.
Confidence working with students from diverse cultural backgrounds.
Strong computer skills and confidence working with databases.

Applications should include:

An up-to-date CV in English
A brief cover letter in English outlining your motivation, relevant experience, and an example of how you have combined helpful, personalized service with accurate administration and follow-up.

Applications will be reviewed from November 9, 2026, until the position is filled. The candidate is expected to start in January or February 2027.