IT Support Specialist L2 – Holýšov

Pracovní nabídka

Excis Compliance is looking for an experienced IT Support Specialist (L2) to join the Desktop & Client Services team and participate in a major IT support project for a large international automotive client in Holýšov, Czech Republic.

This is a full-time position with work performed exclusively at the workplace, during fixed working hours, based on a fixed-term employment contract of 6 months.

Main responsibilities:

• L2 desktop and end-user support — remotely and on-site.
• HW, SW, OS and basic network connectivity solutions.
• Windows, MS Office, printers, scanners, peripherals.
• Installation, configuration and maintenance of desktops, laptops, workstations and IT equipment.
• Incident and request management via ticketing systems — SLA fulfillment.
• Preparation of workstations, SW installation, system updates, maintenance.
• Infrastructure support, equipment replacement, upgrades and introduction of new technologies.
• Documentation of procedures, solutions and technical processes.
• Escalation of complex issues to L3/specialized teams.
• Top-notch customer service and clear communication with users.
• Adherence to company policies, IT security rules and operating procedures.

Requirements:

• At least 3 years of experience in Desktop Support, IT Helpdesk or end user support.
• Practical experience with technical support at L1/L2 level.
• Good knowledge of Windows, MS Office, hardware, printers, peripherals and basic network technologies (LAN/Wi-Fi/IP).
• Experience with ticketing systems, incident management and SLA compliance.
• Excellent analytical, technical and communication skills and customer service orientation.
• Ability to work independently and collaborate with technical teams.
• Knowledge of Czech and English at level B2 or higher.
• Unlimited permission to work in the Czech Republic (visa sponsorship is not provided).