Contracts & Billing Specialist on Contract -12 months

Pracovní nabídka

Purpose of role

Provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the Contract & Billing Management Lead as part of the C&BM team. You will apply your excellent subject matter knowledge to support our ‘major accounts’ client base. Responsible for the coordination of the End-to-End Contract and Billing support in line with Keyloop policies and procedures to ensure both our business partners and clients are operationally supported to deliver the best level of service

Key Duties & Responsibilities

Controls & manages client invoicing and credit management E2E process and procedures for our major accounts’ portfolio
Maintains and is responsible for accurate service contract management and contract cancellation according to the Keyloop terms & conditions
Performs New customer set-up examination and credit check review
Reviews and performs Customer master amendments, customer block - only complex/disputed queries
Accountable for managing queried quote validation and related issues resolution in line with defined SLA’s
Works with Collections, where applicable, in investigating and resolving customer disputes and issues to improve overall service to our customers and support improved cash flow for Keyloop
Supports and actively participates in continual improvement of the contract & billing processes
Communicate and collaborate in a professional manner with customers and Keyloop associates at all levels
Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly.
Responsible for producing accurate reports (pre-closing, after closing), in line with MEC timetable for leadership
Ensuring all processes are always compliant with internal rules & requirements
Manages ad-hoc requests from line manager
Live by the Keyloop values in your daily behaviors, communications, and actions

Skills / Knowledge / Experience & Qualifications

Experience of dealing with customers at all levels
Competent in MS word, Excel and Outlook
A working knowledge of AS400, Sales Force, NetSuite, Navision Business Central
Ability to manage and prioritize workload
Proficient in English and any other European Language
Team Player :

Must be reliable, show commitment and collaboration in day to day tasks
Constructively communicate and share thoughts in a clear but honest manner, share information openly and willingly
Actively collaborate to ensure that team targets are achieved
Communication :

Strong communication ability to share knowledge. Assertive yet able to demonstrate empathy. Excellent customer care and strong interpersonal skills
Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office
Problem Solving:

Ability to investigate dispute / issues using relevant associates expertise and knowledge
Share problems, openly discuss and collaborate with others to find a solution and form an action plan
Act appropriately in all situations and taking accountability for those actions
Adaptability :

Flexible attitude and able to work as part of a team
Proactive and positive approach, working under own initiative and prioritizing and balancing workload
Innovation approach to processes