Technical Operations Center Engineer (via agency)

Pracovní nabídka

Who We Are

2K develops and publishes interactive entertainment globally for console systems, handheld gaming systems, and personal computers, including smartphones and tablets, which are delivered through physical retail, digital download, online platforms, and cloud streaming services. 2K publishes titles in today’s most popular gaming genres, including shooters, action, role-playing, strategy, sports, casual, and family entertainment.

Our vision at 2K is to create a diverse and inclusive environment to “Come as You are and Feel Equipped to do Your Best Work!” We are dedicated to promoting diversity, multiculturalism, and equality in all that we do. Our communities are focused on increased access and personal growth, and their greatness depends on a diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and perspective. We're an equal opportunity employer, and we're excited to build the future of co-living with the world's most hardworking and passionate people.

What We Need

We are seeking a highly motivated Technical Operations Engineer to join our 24/7 Technical Operations Center team. This role is a vital part of our live service operations, serving as a primary escalation point for the Junior TOC team and remaining critical for maintaining the high availability, performance, and reliability of our global game infrastructure.

The ideal candidate is a composed professional with deep technical expertise in incident, problem, and service request management. While you possess the interpersonal skills to lead during a crisis, your focus will be on the technical architecture, comprehensive documentation, and advanced automation of our operational workflows. You must be a strong troubleshooter with a significant bias toward automation to ensure our studios and global community enjoy an uninterrupted experience.

What You Will Do

• Technical Escalation: Act as a key escalation point for both expected and unexpected events involving production applications, systems, and cloud infrastructure.
• Infrastructure Maintenance: Maintain our global infrastructure across both on-premises and public cloud platforms.
• Automation Leadership: Propose and implement complex automation strategies to improve overall efficiency and system performance.
• SRE Collaboration: Work closely with Site Reliability Engineering (SRE) teams to onboard and implement innovative technical solutions.
• Performance Standards: Ensure uptime and performance standards are met for a seamless gaming experience.
• Advanced Troubleshooting: Diagnose and resolve high-level technical issues involving production networks and system operations.
• Documentation & Audit: Ensure all operational activities and technical configurations are thoroughly documented and remain compliant with audits.
• Service Fulfillment: Oversee the resolution of technical service requests and user-submitted tickets, ensuring a high level of customer service.

The contract is via agency for 1 year.

Who You Are

• Experienced: You have 3+ years in large-scale production networks or systems operations, with a strong grasp of reliability engineering principles.
• Collaborative Communicator: You are able to communicate complex concepts clearly in English, whether with technical staff or senior management.
• Adaptable and Agile: You can support a globally distributed team, quickly adapt to new tools, and embrace changes in a dynamic environment.
• Continuous Learner: You are deeply interested in learning and implementing new technologies and architectural concepts.
• Customer Centric: You always put the needs of the customer first and think about problems and requests through the lens of the end user.

Technical Stack & Preferred Skills

• Operating Systems: Advanced administration of Linux and Windows in production environments.
• Virtualized Environments: Deep experience with VMware required. Other virtualization platforms (Proxmox, KVM, Hyper-V, and WSL) are a plus.
• Infrastructure as Code (IaC): Familiarity with Terraform, Ansible, and Puppet.
• Public Cloud Providers: Working knowledge of AWS. (GCP and Azure a plus)
• Networking: Expertise in protocols, firewall permissions, and advanced network triage.
• Passion for Full Stack: You are passionate about learning the full stack, including pursuing formal training and certifications.