Junior Support Engineer

Pracovní nabídka

Junior Support Engineer

Mavenir s.r.o., Brno

About the job:

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary:

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

Why join us?

Do you want a career that’s fun and meaningful? Do you want to grow in a company that’s developing incredibly fast and looks for talent it can give space and trust to? Then you’re in the right place. At Mavenir, it’s not just work – you become part of something with a future. Your code will be part of a real product, we’ll hear your ideas, and your career can take off like a rocket.

Who are we looking for?

• You know PHP, SQL, HTML, and can work with GitHub.
• You have basic knowledge of or interest in neural networks and AI tools.
• Experience with CRM systems or developing internal company tools is a plus.

Desired Candidate Profile

Desire to learn new Technologies and adapt as per work challenges.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer-handling skills.
Willingness to travel based on business requirements.
Ability to thrive in a customer-facing and fast-paced technical environment.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.