Customer Service Specialist (ČJ+Aj) - 45-50000CZK

Pracovní nabídka

For our client, an international company located in Prague 9 (Horní Počernice), we are looking for the Customer Service Specialist with active knowledge of Czech and English.

You will be responsible for:

• Manage incoming calls and customer service requests
• Identification and assessment of customer needs to achieve satisfaction
• Building relationships and trust with customers through open and proactive communication
• Creation of business documents in the system (purchase orders, sales orders, offers)
• Dealing with customer complaints
• Provision of suitable solutions and alternatives within the specified deadlines
• Close cooperation with the sales team
• Timely delivery of information materials to customers
• Ensuring documentation in the CRM system
• Consignment warehouse handling and inventories
• Pricing
• Database maintenance
• Training of new colleagues in customer service

Required knowledge and experience:

• Academic degree in business studies or similar
• Min. 2 years of experience in customer service or logistics (medical advice is a plus)
• Czech or Slovak (native) and fluent English (min.B2) is MUST!
• Excellent knowledge of MS Office, Excel Advance, Experience with Power BI is plus
• Knowledge of working with ERP systems
• Good communication skills, customer orientation, reliabel and teamwork
• Starting date: ASAP

The company offers:

• Working in a dynamic and stable an international company located in Prague 9 (Horní Počernice)
• Modern and professional working environment
• Interesting and promising work in a dynamic team
• Adequate salary offer and quater bonuses
• The possibility of further professional education and career growth
• 5 weeks vacation, meal woucher, transport allowance,
• After the trial period (Multisport Benefit card or Cafeteria, pension contribution)
• Corporate event
• Notebook

If you are interested in this job opportunity, please do not hesitate to send us your professional CV in Czech and English.

Kind regards,

Marta Huban

HR Partner / Finance & Accountancy / Executive Professional

Odpovědí na tento inzerát souhlasíte, aby Marta Huban, IČO: 14173042 se sídlem Opletalova 2488, Roztoky u Prahy, PSČ: 252 63, uchovávala Vaše osobní údaje pro účely zprostředkování práce v souladu se zákonem č. 110/2019 Sb., a to až do odvolání písemnou formou.