PANDORA - eCommerce Operations Coordinator

Pracovní nabídka

Pandora is the world’s largest jewelry brand, dedicated to giving a voice to people’s loves. Our Prague office is a key hub within Pandora Eastern Europe (EE Cluster), supporting both our wholesale partners and our owned & operated retail and e‑commerce channels.

What truly makes Pandora unique is not only our iconic products, but our people-centered culture. Across all roles and locations, we live by our values — We Care, We Dream, We Dare, We Deliver — and we foster an environment of continuous learning, collaboration, and growth.

We are now looking for a dedicated eCommerce Operations Coordinator to join our dynamic team in Prague. In this hands-on role, you will work closely with the eCommerce Operations Team Lead to ensure smooth, accurate, and efficient daily fulfilment operations. You will support and coach the frontline fulfilment team, safeguard operational excellence, and help deliver an exceptional shopping experience to our customers.

If you thrive in a fast-paced environment and want to contribute to a growing e-commerce business within a global brand, this is your opportunity to make an impact.

Role & Responsibilities:

• Oversee daily activities within the eCommerce fulfilment center to ensure efficient and timely order processing.
• Perform and support hands-on tasks such as picking, packing, and handling returns.
• Coordinate and guide daily workflows for the pick & pack team and the Customer Service Assistant.
• Ensure all customer orders meet SLA targets and contribute to an exceptional end-to-end customer experience.
• Monitor individual and team performance, providing regular feedback and coaching.
• Train, motivate, and develop the fulfilment team to achieve productivity, quality, and service standards.
• Maintain merchandise handling standards, replenishment accuracy, inventory control, and loss-prevention procedures.
• Manage customer inquiries and escalations while maintaining service KPIs.
• Collaborate with delivery carriers, managing performance and resolving issues to improve delivery quality.
• Support operational reporting, demand planning, compliance activities, and continuous process improvements.
• Confidently use English in daily business communication.

You’re a perfect match if you:

• Bring 1–2 years of experience in retail, eCommerce operations, or logistics.
• Are a strong communicator with excellent command of Czech and English.
• Are organized, proactive, and comfortable handling multiple tasks at once.
• Enjoy improving processes and driving better customer experiences.
• Feel energized in an international, fast-changing environment.

What We Offer:

• Monday–Friday work schedule in a company with a people-focused, inclusive culture.
• Stable employment under a full-time contract.
• Extra paid day off for your birthday and annual health check.
• Additional benefits available to all employees in the Czech Republic.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.