People Support Associate with French & Spanish

Pracovní nabídka

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

What you will do

The People Support Associate will work to resolve global employee inquiries, concerns and issues regarding HR and Payroll processes through phone, email, web-form, and chat; delivering exceptional and consistent service to our Kenvuers. This person works to meet all expected service levels and business performance goals, providing a full range of services.

Key Responsibilities

• Provide outstanding customer service by responding to employee inquiries promptly, professionally, and accurately through phone calls, emails, web-form and chat.
• Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers.
• Effectively diagnose and troubleshoot issues, identify the root cause, and provide appropriate solutions. Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution.
• Apply strong problem-solving skills to analyze complex customer issues, evaluate available resources, and propose creative solutions to meet employee needs, in accordance with standard operating procedures.
• Communicate with customers in a clear, concise, and empathetic manner
• Actively participate in process improvement initiatives by identifying areas for optimization, suggesting improvements, and implementing best practices to enhance the overall employee experience.
• Adhere to quality standards and guidelines to ensure the delivery of accurate and high-quality customer service.
• Contribute to the development and maintenance of knowledge base articles, process documentation, and standard operating procedures.

What we are looking for

Required Qualifications

• Bachelor degree or higher.
• Fluent knowledge of English, French & Spanish is a must (any additional languages would be beneficial).
• Experience in a shared service center environment preferred.
• Experience with Microsoft tools.
• Strong interpersonal, consultative and facilitation skills.

What’s In It For You:

Employee Benefits:

• 5 weeks of vacation and 3 sick days
• Hybrid model of working / home office
• Pension Insurance
• Meal vouchers, Pluxee benefit cafeteria, Company products with discount
• Language courses contribution
• Referral award
• Public transportation allowance
• Bonus based on company policy

Office Facilities:

• Nice area with restaurants with metro station 300 m from office
• Modern office with coffee and fruits, focus rooms

Health and Wellness Benefits:

• On-site gym and massages
• Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
• Multisport card
• Parental leave and early returning parents program