IT Support Analyst

Pracovní nabídka

About the role

We are looking for a new colleague to join our team in Teplice as an IT Support Analyst.

You will help provide IT support to employees across our international group, which operates in more than 30 countries and employs over 1,350 people. Your work will be to help colleagues resolve their day-to-day IT needs and contribute to keeping technology running reliably and without unnecessary complications.

The position is suitable both for graduates in information technology or related fields looking for their first job in IT, and for more experienced candidates. If you are just starting out, we will teach you everything you need and support your professional growth. If you already have experience, you will have the space to take on greater responsibility and actively contribute to shaping the IT environment.

What matters to us far more than years of experience or certifications is your attitude to work. We are looking for someone who is eager to learn new things, looks for solutions, is not afraid to ask when unsure, and carries out their tasks responsibly and sees them through to completion. We believe this approach is the foundation of success in IT.

You will become part of a smaller team where everyone has the opportunity to influence not only how IT support works, but the IT environment as a whole. You can look forward to varied work, the chance to learn new technologies, collaborate with colleagues from different countries, and gradually expand your knowledge and responsibilities. If you enjoy finding solutions, improving things, and want to work in an international environment, we would be happy to meet you.

Working hours and shifts

We work a standard Monday to Friday schedule with an 8-hour working day. Because we support colleagues in different countries, start times may vary between team members (for example, an earlier or later start) to ensure IT support is available across a wider time range. We will be happy to explain everything during the recruitment process. Reasonable flexibility by mutual agreement is a given, and working from home is possible in justified cases.

What you will be doing

Regions — primarily Europe and Asia

You will provide IT support to colleagues across our international group. Your primary focus will be users in Europe and Asia, with most supported locations being offices. The exception is the manufacturing plant in Teplice, where you will also be present in person.

Responsibilities

You are the first point of contact for all IT requests and issues coming in through the portal, email, or phone. In addition to resolving them, you will keep accurate records and escalate more complex issues within the team where needed. The role also includes ongoing documentation of resolved issues in the knowledge base and looking for opportunities to simplify or automate processes.

Support is provided globally, with a primary focus on the Europe and Asia regions (see above). At the same time, the work takes place directly on site in Teplice — both in the office environment and at the manufacturing plant — where, in addition to standard desk-side support, it also includes hands-on work on devices and infrastructure (installations, repairs, wiring); occasional business trips to our office in Prague are also part of the role.

User Lifecycle Support

• Employee onboarding: account creation, setting up access and permissions, preparing for the first day

• Account management throughout employment: password resets, MFA, group membership, assigning and removing licences (Entra ID)

• Support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and other applications

• Support for user devices, VPN, and Wi-Fi connectivity

• Employee offboarding: account deactivation and access removal

Device Lifecycle Support

• Configuring and handing over devices to new users (laptops, peripherals), including software installation and Intune enrolment via Autopilot

• Ongoing management of enrolled devices within established policies: deploying applications, resolving compliance issues on individual devices

• Troubleshooting, repairs, and hardware replacements throughout the device lifecycle

• IT asset tracking and management throughout its lifecycle — from procurement through tracking location and ownership to decommissioning and disposal

Infrastructure Support

• Support for network infrastructure: cabling, switches, access points

• Support for the CCTV system

• Support for the access control system

• Support for AV equipment in meeting rooms

What we expect from you

Essential

• A willingness to learn new technologies, curiosity, and a drive to get to the bottom of things

• A responsible approach to work and the ability to see tasks through to completion

• A drive to improve and optimise things, the ability to see problems in a broader context, and not settling for the first solution that works

• An active interest in IT and technology — what you know today matters less than how quickly you pick up new things

• Good communication skills — patience and the ability to explain things clearly to less technical colleagues

• The ability to organise your own work, operate independently, and stay calm while handling multiple requests at once

• English at a minimum of B2 level (the working language across our international team)

Nice to have (not required)

• Previous experience in IT support or administration

• Basic knowledge of the Microsoft 365 / Entra ID environment

• Basic understanding of computer networks and a general idea of how network infrastructure works (e.g. cabling, Wi-Fi, connecting end devices to the network); hands-on experience with physical network components (e.g. Unifi) is a plus

• French

What we offer

• The opportunity to start or further develop a career in IT within an international group of companies.

• Training and support from more experienced colleagues — we do not expect you to know everything from day one.

• Hands-on work with modern technologies such as Microsoft 365, Entra ID, Intune, and Azure.

• Involvement in interesting projects (e.g. cloud migrations, network modernisation, or improving cybersecurity).

• Room to bring your own ideas and the ability to influence how IT support and infrastructure operate.

• Career growth based on your attitude, initiative, and willingness to learn.

• We support the use of AI tools in day-to-day work (Microsoft Copilot, Claude) to help us work more efficiently and find better solutions.