Pracovní nabídka
In 2019 Médecins Sans Frontières (MSF) opened a Shared IT Services center (SITS) in Prague, with the aim to streamline the delivery of information technology (IT) services on a global scale through increasing efficiency, reducing duplicated efforts, and improving the quality of shared technology support services.
SITS is a key partner in IT projects across MSF, with the capabilities and resources to provide end-to-end solutions for sections with minimal internal IT resources, including all associated aspects from design, build and implementation to change and communication management. For larger sections and global strategic projects, SITS provides services which improve quality, efficiency and overall success of technology innovation.
SITS runs a wide range of projects, from international initiatives affecting all MSF entities to section-specific enablement and internal development.
Mission:
The Head of Projects leads the Project Management Office (PMO) and the project management function within MSF’s Shared IT Services (SITS) center in Prague, ensuring that SITS delivers a coherent, value‑driven project portfolio in support of MSF’s humanitarian mission.
The role is responsible for shaping and governing the SITS project portfolio, overseeing the PMO, project management team, and change management team, enabling Agile and Lean delivery practices, and ensuring that project governance supports compliance with the EU NIS2 Directive. The Head of Projects provides strategic direction, consistency, and transparency across projects while enabling teams to deliver effectively in a complex, decentralized organization.
The role works closely with the Head of Technology and Technical Delivery Managers to ensure that project prioriites, deliver plans, architectural decisions and operational readiness are aligned with SITS technology strategy, service ownership and long-term sustainability.
This position reports to the General Manager and is a member of the Extended Management Team.
Responsibilities:
PMO Leadership & Project Management Oversight
- Lead and develop the SITS Project Management Office (PMO) as a central capability supporting project governance, delivery, and reporting
- Provide functional oversight and line management for the project management team, including project managers, business analysts, change managers and related roles
- Define roles, responsibilities, and competencies for project management within SITS
- Ensure consistent application of project management practices while allowing flexibility to adapt to different delivery contexts
- Contribute to annual budgeting, cost planning, and financial monitoring for PMO, including external providers and tools
- Develop and report on key performance indicators across SITS project portfolio
SITS Project Portfolio Strategy & Governance
- Define and maintain the SITS project portfolio framework, ensuring alignment with MSF strategic priorities, risks, and operational needs
- Establish portfolio‑level governance for project intake, prioritization, sequencing, and capacity planning
- Ensure portfolio prioritisation is informed by technical dependencies, platform roadmaps, service ownership, operational capacity, security considerations, and long-term maintainability
- Ensure dependencies, risks, and resource constraints are identified and managed at portfolio level
- Provide clear, reliable portfolio reporting to SITS leadership and relevant MSF governance bodies
Agile & Lean Enablement
- Drive the adoption and continuous improvement of Agile and Lean practices across the PMO and project teams
- Define lightweight, pragmatic delivery standards that balance structure with adaptability
- Support project managers and teams in selecting and applying appropriate delivery approaches (Agile, hybrid, or predictive)
- Foster a culture of continuous improvement, learning, and outcome‑focused delivery
Project Delivery & Value Realization
- Ensure projects are delivered in line with agreed objectives, timelines, and budgets, with clear ownership and accountability
- Support teams in managing change, risks, and stakeholder expectations in complex, multi‑entity environments
- Establish practices to track benefits realization and ensure projects deliver tangible value to MSF entities
- Facilitate coordination across SITS functions and with MSF entities to enable successful delivery outcomes
- Ensure projects transition effectively into sustainable operations, with clear service ownership, support models, documentation, monitoring, and handover to relevant SITS technical teams
Technology Alignment & Operational Readiness
- Ensure project delivery is aligned with SITS technology strategy, enterprise architecture principles, platform roadmaps, and service management expectations
- Work with technical teams to identify delivery dependencies, technical risks, capacity constraints, and operational impacts early in the project lifecycle
- Promote early involvement of service owners, architects, security, infrastructure, application, and data platform teams in project planning and governance
- Ensure projects produce the necessary technical documentation, support arrangements, monitoring requirements, and operational handover before closure
NIS2 Compliance within Project Governance
- Ensure NIS2 requirements are embedded into project and portfolio governance, planning, and delivery processes
- Develop and manage projects needed to remediate gaps in compliance
- Coordinate closely with information security, risk, and compliance functions to integrate security‑by‑design and resilience considerations into projects
- Ensure projects affecting critical services or systems meet regulatory expectations for risk management, documentation, and traceability
- Support audit readiness through consistent PMO processes and project documentation
Stakeholder Engagement & Collaboration
- Act as a primary point of contact for SITS project delivery and portfolio matters
- Facilitate alignment between MSF entities, SITS leadership, and delivery teams on priorities and delivery approaches
- Collaborate closely with Technical Delivery Managers, service owners, architects, and technical teams to ensure realistic planning, effective delivery coordination, and smooth transition from project delivery into operational service
- Promote transparency and shared ownership of project outcomes across a decentralized organization
- Represent the PMO and SITS project practices in relevant internal forums and communities of practice
Capability Development & Continuous Improvement
- Build and mature SITS project and portfolio management capabilities, including tools, templates, and reporting mechanisms
- Identify skills and capacity gaps within the PMO and project teams and address them through training, coaching, or process improvements
- Use portfolio and delivery metrics to drive continuous improvement and informed decision‑making
- Adapt PMO and delivery practices to evolving organizational needs, regulatory requirements, and operational contexts
Requirements:
Professional requirements
Essential
- Extensive experience in project, program, or portfolio management within IT or digital environments
- Proven experience leading a PMO and providing functional and/or line management to project managers
- Demonstrated ability to develop and govern a project portfolio in a complex, multi‑stakeholder organization
- Strong understanding and practical application of Agile and Lean delivery practices, including hybrid delivery models
- Experience embedding governance, risk, and compliance requirements into project delivery processes
- Excellent leadership and people‑management skills, with the ability to coach and develop project professionals
- Strong communication and stakeholder‑management skills, including engagement with senior leadership
- Fluency in English
- Ability to work effectively in a decentralized, international context
Desirable
- Experience with GDPR, NIS2 and/or similar regulatory frameworks affecting IT and digital services
- Experience in international, non‑profit, humanitarian, or public‑sector organizations
- Familiarity with Lean Portfolio Management concepts and practices
- Experience delivering projects in highly regulated or high‑risk environments
- Relevant professional certifications (e.g. PMP, PRINCE2, AgilePM, SAFe, Scrum)
- Knowledge of additional languages relevant to MSF operations
Adherence to MSF principles
Adherance to MSF Behavioural Commitments
What we can offer you:
- Interesting professional and personal challenge
- Rewarding and meaningful work in a young, dynamic, and rapidly growing truly international humanitarian organization
- Full flexibility and ownership/accountability
- 25 days of holiday per year; 6 sick days per year
- Flexible working hours, working from home
- Possibility to receive the 13th salary (after probation period)
- Meal vouchers
- Cafeteria / Pension scheme
- MultiSport card
- Language courses
- Transportation allowance: 10 CZK/calendar day
- Relocation package for former MSF field employees who change their regular domicile location in order to work in MSF SITS Prague office
- Possibility to go for a "sabbatical leave“ / mission, once per 3 years
- Free refreshment at the workplace
- Dog friendly office, etc.
- Team buildings / family days
Who we are:
Médecins Sans Frontières (MSF) / Doctors Without Borders is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters, and healthcare exclusion. MSF offers assistance to people in need and irrespective of race, religion, gender, or political affiliation. MSF’s actions are guided by medical ethics and the principles of impartiality, independence, and neutrality. Over 90% of the organization’s funding comes from individual private donors giving small amounts.
The organisation was founded in 1971 in France by a group of doctors and journalists in the wake of war and famine in Biafra, Nigeria. Their aim was to establish an independent organization that focuses on delivering emergency medicine aid quickly, effectively and impartially. Three hundred volunteers made up the organization when it was founded: doctors, nurses and other staff, including the 13 founding doctors and journalists.
Today, MSF is a worldwide movement of more than 65,000 people working in 21 sections, 12 branch offices, 5 Operational Centres and three supply centres worldwide. There are as many IT departments as sections, and together they support more than 32,000 system users spread over MSF offices and missions across the globe. To gain in efficiency and improve end-user experience, MSF has built its own Shared IT Services (SITS) Centre in Prague.