IT Field & Remote Support Specialist

Pracovní nabídka

You’ll thrive in this role because:

• You’ll provide personalized IT user support directly on-site at customer locations, primarily in Vienna.
• You’ll travel regularly to Vienna, performing onsite support tasks such as troubleshooting, installations, and IT relocations. Depending on workload, trips may be single-day or multi-day stays, with accommodation and travel fully covered as business trips.
• For travel, a company-paid rental car will be provided when needed (no permanent company car assigned).
• Your onsite responsibilities will include:
• Troubleshooting desktops, laptops, tablets, iPhones, multimedia devices, and mobile handheld scanners
• Diagnosing and resolving hardware, software, and operating system issues
• Performing installations, IT relocations, and decommissioning of IT equipment
• Creating clear and structured technical documentation of completed work
• In days without onsite assignments, you’ll work remotely as an L2 support technician, where:
• You’ll handle ticket-based support only (no phone queue)
• You’ll resolve incidents and service requests in a structured and autonomous way
• You’ll collaborate with internal teams to ensure high service quality

Your skills? More than just interesting:

• Completed vocational training in IT (e.g., IT Specialist, IT Systems Electronics or similar)
• Ideally 2+ years of experience in 2nd-level support (or strong 1st-level experience with growth potential)
• Solid knowledge of Windows client operating systems (e.g., Windows 10/11)
• Hands-on experience with Microsoft Office 365 and standard enterprise applications
• Basic understanding of networking (LAN, WAN, VPN, DHCP, DNS, Wi-Fi)
• A proactive, structured, and customer-oriented mindset
• Flexibility
• Willingness to travel regularly to Vienna and stay overnight when required
• We particularly value your high level of motivation to engage in a new environment and learn new things
• Driving license (Category B)
• Very good communication skills in German (client-facing role) and working knowledge of English

Location preference:

• We are ideally looking for candidates based in Brno or in the South Moravian region, especially in areas closer to the Austrian border, to ensure efficient travel to Vienna and surrounding customer locations.

What makes this role unique:

• A hybrid position combining hands-on onsite work with structured remote L2 support
• No constant phone pressure – focus on ticket quality and problem-solving
• Work rhythm between field service and remote support
• Opportunity to work in an international environment (CZ–AT)
• All travel expenses covered, including accommodation in Vienna

What to expect:

• Meal allowance (129 CZK) per working shift
• 25 days of Vacation per calendar year
• 3 Sick days + 2 Personal days per calendar year
• Multisport card contribution
• Contribution to pension insurance
• Company provided cell phone with voice and data tarif and notebook
• Refreshment in our office and regular events
• Dog Friendly Office (Prague)
• Referral Bonus Program
• Prague Co-Work