IT Service Desk Agent

Pracovní nabídka

What you can expect

The position is based at the Wilo CS office in Čestlice, Czech Republic with direct line reporting to the Director for Regional IT Services Europe.

Supporting ~1200 users in 24 different countries, you will work within a team with colleagues in Czech Republic, UK, and Greece and collaborate with IT experts at Head Office in Dortmund, Germany.

Using the IT Service Management platform from TOPdesk (https://www.topdesk.com) you will be responsible for the efficient handling of tickets to ensure resolution within the SLA.

Main Responsibilities

· Solve tickets within area of responsibility and where personal admin privileges allow.

· Escalate tickets to 2nd level and to other systems experts.

· Monitor status of tickets to ensure prompt responses.

· Reporting of ticket statistics.

Requirements

· Education and/or recent work experience in IT systems & support

· Advanced English

· Knowledge/Expertise of the following systems & tools:

MS Windows & Office

MS Server

Active Directory (AD) & Azure Active Directory (AAD)

MS Exchange - on-prem & online

MS Configuration Manager

MS Intune

Windows Remote Assistance (MSRA)

What we can offer you

· Monthly salary of CZK 60,000 + performance-based bonuses

· Attractive employee benefits, including 6 weeks of vacation, pension scheme contributions, meal allowance, and more

· A unique and strong corporate culture within a global corporation

· Permanent employment contract (open-ended)

· The position is available for immediate start