Expert Customer Quality Resident

Pracovní nabídka

Job Description:

• Acts as first contact for customers and production sites in case of quality problems and escalations on a daily basis
• Maintains internal & external Customer Portal Management
• Supports deployment of LEONI quality strategy based on customer requirements
• Participates in Quality meetings with the customer
• Supports at customer process audits and Production process and product approval (ppa) within an OEM account
• Supports at customers in problem solving and follow-up of containment & rework actions
• Supports to organize and follow-up rework
• Supports Supply Chain in case of logistics complaints by customer e.g. transport, packaging, change of sequencing, etc. and proposes solutions such as substitution (rework)
• Supports model year changes, technical changes and sampling process by OEM customers i. e. organization and follow-up activities
• Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills Omnitracker e. g. Complaints portal of LEONI; i.e. start and final closing of complaints
• Supports the ordering of material for customer-repair and own stock

Our Expectations:

• High school or university education (ideally technical)
• Work experience from similar position
• Advanced English or German language (B2)
• Hands-on approach
• Ability to modify wiring harnesses
• Ability to Lead 8D meetings with the plants
• Knowledge of 8D, PPAP and Q-Methods
• Confident demeanor when dealing with customers

We Offer:

• 25 days of vacation
• 2 days of sick days per year
• Flexible working hours
• Meal allowance 123 kč/day
• Christmas bonus
• Contribution to supplementary pension insurance
• Transport allowance and other benefits