Customer Service Specialist with French

Pracovní nabídka

The Customer Service Specialist will be responsible for providing direct support to customers and facilitating transactional activities related to the full order management process, ensuring timely and accurate order processing, and a high standard of communication to business partners and customers.

Essential duties and responsibilities

• Individual will serve as a key point of contact for internal Kenvue functions (for example Commercial and Plan Supply Chain) and external parties on any order related inquiries/complaints. These will be logged and progressed via CRM
• Individual will assess and drive resolution of any order management issues with the relevant business partners (e.g. AR, Commercial, Plan Supply Chain, LSP)
• The Customer service specialist will have to build and maintain good relationship with customers. Adjust and personalize approach towards them with a goal of excellent customer experience.
• Facilitate order management activities including:
• Validating orders.
• Processing quotes for products and services.
• Processing customer sales orders, free goods, rush orders, and samples.
• Responding to customer inquiries for new and existing orders.
• Assist customers to perform simple self-service tasks.

What We Are Looking For

Required Qualifications

• 1-3 years of relevant experience.
• Excellent language skills in English and French

Preferred Qualifications

• Technical skills: MS Office, SAP.
• Office skills: Standard office telephone, Email, Outlook.
• University/Bachelor’s Degree or Equivalent.
• Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information; Demonstrate proficiency in written and oral communications.

What’s In It For You:

Employee Benefits:

• 5 weeks of vacation and 3 sick days
• Hybrid model of working / home office
• Pension Insurance
• Meal vouchers, Pluxee benefit cafeteria, Company products with discount
• Language courses contribution
• Referral award
• Public transportation allowance
• Bonus based on company policy

Office Facilities:

• Nice area with restaurants with metro station 300 m from office
• Modern office with coffee and fruits, focus rooms

Health and Wellness Benefits:

• On-site gym and massages
• Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
• Multisport card
• Parental leave and early returning parents program