O2C Collections Specialist - French

Pracovní nabídka

The Credit Collection Specialist is responsible for approaching customers daily to build up the relationship with the goal to receiving the outstanding payments to our Operating units. The Collection Specialist represents Envista to customers and has significant impact on the customer relationship.

Learn more about our Prague center here: www.envistaprague.com

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Main Tasks:

• Perform daily collection activities and be responsible for monitoring overdue payments from customers.
• Daily collection activities can be telephone calls, emails, sending reminders and statements.
• Approaching customers daily to build up the relationship.
• Responsible for maintaining the sub ledger of their region.
• Maintain accurate and up to date customer details and account records.
• Review and approve customer’s hold releases.
• Drives necessary actions to improve DSO and bad debt percentages.
• In cooperation with Sales Managers and Sales reps and CS discuss the status and new orders of our customers.
• Prepare collection arrangement.
• Responsible for adjustments, handle queries and resolve problems within company guidelines and policy.
• On an ad- hoc basis the employee may be asked to perform tasks not listed here.

Critical Knowledge and Qualifications:

• College level (MBO) education in Finance, Accounting or Business or bachelor equivalent education or working level or solid past experience as a credit collector.
• Credit collection qualification preferable
• Computer Skills (Office, Oracle/SAP, Outlook)

Critical Skills/technical know-how:

• Native proficiency French / Fluent in English
• Skilled in using excel
• Knowledge of SAP or Oracle desirable
• Knowledge of credit collections process and use of collection automation tools desirable
• Aptitude for customer orientated and service minded approach
• Collaborative and team orientated approach
• Careful, end‑to‑end account follow‑up
• Independent, critical thinker
• Uses modern tools and technology
• Understands processes as a whole

Critical Experience:

• Recent graduate or intern experience
• 1-3 years’ experience in similar customer focused roles
• Shared service center experience preferably in a multinational corporate environment