Night audit supervisor @ 5* Hilton Prague Old Town

Pracovní nabídka

Are you passionate about delivering exceptional guest experiences? Do you thrive in a luxurious and dynamic environment? We invite you to be the part of Hilton Prague Old Town team, where elegance meets unparalleled service.

At Hilton Prague Old Town, we pride ourselves on our commitment to excellence and our dedicated team. As a Night Audit Supervisor, you'll be an integral part of our mission to create unforgettable experiences for our guests. Whether you're launching your career in hospitality or seeking new challenges, our hotel offers the perfect blend of opportunity, luxury, and excitement.

As a Night Audit Supervisor, you will oversee guest assistance during night hours, ensuring a consistently exceptional experience from check‑in through check‑out. As a key representative of the hotel overnight, you play an important role in creating positive first impressions for our guests by maintaining the highest service standards.

Key Responsibilities:

• Be visibly present in the hotel lobby and other public areas during the night shift
• Act as the representative of the Night Manager in their absence
• Ensure compliance with all security and emergency procedures, initiating and managing responses when required
• Manage guest complaints professionally, ensuring they are handled, documented, and resolved promptly
• Support the Night Auditor with front desk operations and accounting-related tasks
• Prepare nightly reports as required
• Coordinate with other departments regarding special guest requests, early or late departures, room changes, and other needs
• Maintain effective communication and positive working relationships across all hotel departments
• Adhere strictly to fire, health, and safety regulations and follow established procedures at all times
• Perform your duties in an environmentally conscious and responsible manner, supporting the team and hotel sustainability goals

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Proficiency in OPERA PMS is a must