GUEST RELATION MANAGER - ZANZIBAR

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GUEST RELATION MANAGER - ZANZIBAR

Dream job in Zanzibar for someone who genuinely cares about people and wants to create unforgettable guest experiences.

We are looking for a Guest Relation Manager who wants to become part of one of the best-rated luxury resorts on the island and is ready to take responsibility for guest satisfaction at the highest level.

Who we are

Tulia Zanzibar is an intimate 5-star luxury boutique resort with only 16 private villas and bungalows.

Over the past 10 years, we have become one of the highest-rated resorts on Zanzibar, known for exceptional service and a deeply personal approach to every guest.

We are proud to have been awarded by the World Luxury Hotel Awards as Best Luxury Romantic Beach Resort in Africa.

We believe that true luxury is not about marble or gold, but about people, care, and attention to detail.

Why this job is unique

• Work in a top-rated 5-star boutique resort (16 villas only)
• Be part of a small European management team
• Have a direct impact on guest experience every day
• Work closely with all hotel departments
• Build personal relationships with guests from all over the world
• Live and work in a unique tropical environment

About the role

This is one of the most important roles in the hotel.

You are responsible for the overall guest experience — from arrival to departure.

You will welcome guests, introduce them to the resort, and guide them throughout their stay. Your role is to naturally build relationships, understand each guest’s needs (including unspoken ones), and create moments that exceed expectations.

You will coordinate closely with other departments (F&B, Reception, Housekeeping, etc.) to ensure a seamless and personalized experience.

This is not a typical 9-5 job. Your day starts in the morning and often continues into the evening, when guests are most engaged. We are looking for someone who enjoys spending time with people, is emotionally intelligent, and can stay professional even under pressure

Your responsibilities

Guest Experience & Communication

• Welcoming guests and introducing them to the resort
• Daily interaction with guests in a natural and professional way
• Understanding guest needs, mood, and level of satisfaction
• Creating personalized experiences and memorable moments

Coordination & Operations

• Communicating guest needs across departments
• Initiating and coordinating actions to improve guest experience
• Working closely with a local team member supporting guest communication
• Sharing important guest information with relevant departments

Reporting & Team Collaboration

• Reporting guest feedback and status to hotel management
• Cooperating with other Guest Relation Managers
• Contributing to continuous improvement of service standards.

What we expect

• Excellent English (spoken & written)
• Genuine interest in guest satisfaction and hospitality
• Strong communication and interpersonal skills
• Emotional intelligence and ability to “read” people
• Problem-solving mindset and proactivity
• Organizational skills and reliability
• Positive energy, empathy, and professional attitude
• Ability to work long hours and under pressure

Advantage (not mandatory)

• Experience in hospitality or tourism
• Experience working abroad
• Experience in luxury service environment
• Experience with African environment

What we offer

• Unique opportunity to live and work in Zanzibar
• Private accommodation (staff housing)
• Food, drinks and laundry service provided
• Salary: 1750 USD NET (with potential increase after probation period)
• Flight ticket reimbursement (after probation period)
• Tanzanian work visa arranged
• Paid annual leave in May (hotel closed during rainy season)
• Two weeks of complimentary stay for your family
• Access to an employee benefits package on the island (including accommodation in partner hotels, excursions, transportation around the island, and other services free of charge)
• Opportunity for growth within the company

Important to know

• You will be part of a small management team, where your work truly matters
• This role requires high level of commitment, consistency, and emotional resilience

Start date

• Immediately / upon agreement

Interested?

Send us your CV and a short motivation letter explaining why you are the right fit for this role.