Customer Service Specialist – After Sales

Pracovní nabídka

Location: Prague, Czech Republic or Poland

Languages: English + Czech or Polish preferred

Why Choose TD SYNNEX?

TD SYNNEX is a leading global IT distributor and solutions aggregator, with 22,000+ employees operating in more than 100 countries. We connect the world’s leading technology vendors with resellers and customers, enabling the distribution of IT products, services, and solutions across global markets.

At TD SYNNEX, you will be part of an international, fast-paced environment where collaboration, efficiency, and customer experience are at the core of everything we do.

Job Purpose

The Customer Service Specialist (After Sales) supports customers across the Nordic region by managing after-sales queries related to shipments, returns, invoices, and credit notes.

This is a junior role, ideal for someone looking to develop within a structured, international environment.

The role is fully email-based, focused on delivering accurate, timely, and high-quality customer support.

Responsibilities

• Provide excellent customer service via email (no phone support)
• Manage after-sales queries related to:
• Shipments and delivery issues
• Carriers and logistics
• Returns and reverse logistics
• Invoice discrepancies
• Credit notes and adjustments
• Act as the main point of contact for customers on after-sales topics
• Identify root causes of recurring issues and support improvements
• Promote the use of TD SYNNEX e-business tools
• Collaborate with internal teams (logistics, finance, sales)

Knowledge, Skills & Experience

• 1+ year experience in customer service or similar role
• Experience in after-sales, order management, or logistics is a plus
• Strong attention to detail
• Customer-focused and solution-oriented mindset
• Excellent written communication skills
• Strong organization and prioritization skills
• Ability to work in a fast-paced environment
• Team player with a positive attitude
• SAP R/3 (preferred)
• Microsoft Excel and Word (basic to intermediate)

What we offer

• Hybrid work (2-3 days at the office per week)
• We value continuous learning and provide a clear progression plan
• We provide comprehensive benefits including paid leave, retirement plans, and more