Business Solutions & Projects Officer

Pracovní nabídka

Business Solutions & Projects Officer

We are Lutheran World Federation Prague, a local NGO in the Czech Republic. We support the humanitarian and development work of The Lutheran World Federation World Service (LWF World Service), the internationally recognized humanitarian and development arm of LWF, assisting people in need in 18 Country Programs in Latin-America, Asia, Middle East, Africa and Europe, with HQ in Geneva. For more information about LWF World Service, please check: LWF World Service | The Lutheran World Federation World Service.

We are looking for a dynamic professional who enjoys working at the intersection of people, processes, and technology. In this role, you will help colleagues across our global network make the best use of LWF digital tools, and applications by translating business needs into practical solutions. Combining strong interpersonal skills with structured project management and a solid understanding of standard business applications, you will guide teams from identifying needs to successfully adopting new tools and ways of working. If you enjoy connecting people, improving processes, and making technology accessible to non-technical users, this role offers a unique opportunity to create a real impact across a diverse and international organisation of Lutheran World Federation.

• Starting date: as soon as possible
• Working station: Prague
• Work time: 100%, Full time job (HPP contract type)
• Contract duration: 2 years, with possible extension
• First round interviews: 1 - 2 April 2026

Your main responsibilities will be:

Business Analysis & Needs Assessment:

• Conduct interviews and workshops with users to understand business pain points and requirements.
• Perform "Gap Analysis" to determine if user needs can be met by the existing Standard IT Catalogue or if configuration changes are required.

Project Management:

• Lead the deployment of standard applications or features to specific departments or country programs.
• Define project scope, timelines, and deliverables.
• Monitor project progress and report status to the IT Manager and stakeholders.

Solution Implementation & Configuration:

• Configure standard applications (e.g., Microsoft 365, SharePoint sites, ActivityInfo,…) to meet user needs without resorting to heavy custom development.
• Collaborate with technical colleagues for complex integrations or security configurations.

Change Management & Training:

• Develop user-friendly documentation, "How-to" guides, and FAQ sheets
• Organize and facilitate online training sessions to ensure smooth adoption of tools
• Act as a "Product Champion" promoting the correct usage of the IT Catalogue

Level 2/3 Support:

• Assist the support team with complex queries related to implemented projects or business applications.

About you:

• University degree in Computer Science, Business Administration, Information Systems, or related fields.
• Certification in Project Management (e.g., CAPM, PMP, Prince2 Foundation) and/or in Business Analysis (e.g., ECBA, CCBA) is highly appreciated.
• 2 to 5 years of professional experience in IT Project Coordination, Business Analysis, or Functional Support.
• Valid Czech work permit

Key Experience:

• Analysis & Translation: Proven track record of gathering business requirements and translating them into functional solutions using standard applications or SaaS platforms (e.g., Microsoft 365 ecosystem, SharePoint, ActivityInfo, Sage, etc.)
• Project Management: Experience managing small to medium-sized IT projects from conception to deployment, utilizing standard methodologies (Waterfall or Agile/Light Scrum).
• User Adoption: Experience in Change Management activities, including creating user guides, conducting training (webinars/workshops), and driving user adoption of new tools.
• Context: Experience working in a remote, multi-cultural, or international NGO environment is highly preferred.
• Technical Knowledge: Proficiency in process mapping tools (e.g., Visio, LucidChart) and project tracking tools (e.g., Planner, FreshService, Jira or ServiceNow).

Soft Skills:

• Strong service orientation and empathy for non-technical users.
• Ability to translate complex or technical concepts into clear, user-friendly language
• Excellent interpersonal and cross-cultural communication skills
• Self-driven, proactive, and comfortable taking initiatives with minimal supervision
• Ability to manage multiple priorities and work effectively under time pressure

Languages:

• English: Full professional proficiency (C1/C2) is mandatory.
• French or Spanish: Working knowledge (B2) is a strong asset; proficiency in both is considered a distinct advantage.

You can look forward to the following benefits:

💰 Competitive salary corresponding to the experience and qualifications

✈️ Opportunities to travel to countries within your areas of responsibility

🏖️ 25 days of annual leave 

✨ Support for professional and personal development 

🕒 Flexible working arrangements combining office and home office

🧳 Travel insurance 

🏋 Multisport card 

Meal allowance

🌍 Based in Prague, work with colleagues across headquarters and Country Programmes around the world

👋 Open organisational culture and a friendly, collaborative team

Please, send your CV and Motivation Letter, with two references in English.

We encourage early applications, as the vacancy may close once the right candidate is found