Cash Collector with Portuguese (12 months contract)

Pracovní nabídka

Responsibilities:

• Cash Collection for assigned region according to defined procedures, finance principles and respective legislation
• Making outbound calls and responding to inbound calls promptly according to processes
• Order release within scope of authority
• Respond to specific questions from local organizations, customer service, audit, finance reconciliation and invoice processing groups and clarify situations when necessary
• Identify doubtful debt and take corrective actions when necessary
• Identify growth trends and propose potential uplifts
• Proactively suggest ideas to automate processes and improve execution of tasks
• Meeting dashboard metrics related to Collections & Credit Management
• Perform all I2C procedures as required, in a timely manner
• Update of work instructions
• Work with credit reports and monitoring from credit agencies
• Evaluating credit risk, making recommendations on and setting credit limits according to the defined procedures
• Analyze I2C process issues and process change requests and make recommendations as part of the regional process governance
• Applying unidentified and unapplied cash receipts to the correct invoice(s) according to the defined procedures , finance principles and legislation

Qualifications/Skills/Experience:

• Strong and effective written and oral communication skills combined with customer service orientation
• Experience in a similar job in finance / accounting / customer service environment is advantage
• Independent worker
• Ability to solve situations using own judgment and sense of initiative
• Eye for detail
• Strong analytical and communication skills
• Proficient in Portuguese (written and oral) & good level of English (written and oral)