Global Technical Support Supervisor

Pracovní nabídka

Global Technical Support Supervisor

As Global Technical Support Supervisor, you combine deep technical expertise with team leadership. You ensure high-quality service delivery, strong KPI performance, and a seamless customer experience across MicroCT business unit.

What You’ll Do

• Take full technical responsibility in line with the Global Technical Support Specialist role, supporting complex cases and critical escalations
• Supervise and guide MicroCT Global Technical Support Engineers and collaborate closely with the Service Enablement and Innovation team and designated Field Service Engineers
• Monitor and analyze Global Technical Support response times, time to resolution, first-time fix rates, and other key service KPIs
• Plan and verify resource allocation to ensure effective and timely service delivery
• Actively monitor open calls and, together with Field Service Operations, drive swift resolution and an optimal customer experience
• Proactively drive preventive maintenance compliance in close collaboration with Field Service Operations
• Translate field experience and insights into structural product and process improvements through cooperation with SEI and R&D
• Monitor technical skill levels within Field Service and support targeted development to ensure high service standards
• Ensure adherence to procedures during installations, training, demonstrations, and service repairs

What You’ll Bring

• High school or university education with solid technical background and El. competence (GD194/2022)
• Strong working knowledge of electronics and deep expertise in X-Ray systems and supported products
• Experience in technical support or field service, ideally in a high-tech environment
• The ability to analyze data and KPIs and turn insights into practical improvements
• Clear and confident communication skills in English
• A structured problem-solver with a strong sense of accountability
• A customer-focused mindset with assertive, can-do communication
• Leadership potential with a positive approach to mentoring and developing junior technicians
• Curiosity and motivation to continuously expand your technical knowledge
• A valid driver’s license (Category B) and readiness to support field operations when needed

What Tescan Can Offer You

• Work with purpose - your ideas and skills help shape discoveries that matter
• A community that grows together - collaborate with colleagues across the world and find long-term opportunities here
• Support along the way - whether relocating, starting fresh, or exploring new roles, we make your journey smoother
• A place you’ll enjoy - our Brno offices are surrounded by forest, in a city known for culture, family life, and friendly energy
• Benefits that give you back - financial bonuses, flexible perks worth up to 24,000 CZK/year (Benefit Plus), meal allowance, free coffee, mobile tarif, language courses
• Time that's yours - 5 weeks of vacation, 2 sick days, 1 volunteering day

Are you interested? Send us your CV. We are looking forward to your application!

Work with both sides of your brain—and all of your heart.

At Tescan, you’ll help shape technically unique solutions that drive global discoveries.
Join a team where innovation meets purpose, and where your ideas—and your impact—are truly seen.
Collaborate with brilliant minds worldwide and enjoy the journey as much as the results.

Tescan is an Equal Opportunity Employer.
We support diversity and are committed to creating an inclusive environment for all employees.