Application Support Analyst

Pracovní nabídka

Join our support team ensuring smooth operations of critical banking and insurance applications for users across continental Europe. If you enjoy investigating complex technical issues rather than following runbooks, this role is for you.

About the applications

You'll be supporting business-critical applications used in the banking and insurance sector-systems where reliability and security are paramount, and where every incident you resolve directly affects real users and business operations.

What you'll do

• L2 application support using service management tools (JIRA, ServiceNow)
• Root cause analysis of non-standard production incidents requiring investigation and creative problem-solving
• Performance monitoring and analysis (Dynatrace, Kibana)
• Incident management and resolution often without predefined solutions
• Configuration, testing and deployment support
• Proactive system monitoring and issue prevention utilizing problem management
• Technical documentation and knowledge sharing
• Collaboration with development teams and stakeholders
• Participation in on-call rotation

Your profile

Required:

• Fluent English (B2+) and Czech
• 2+ years in application or system support
• Knowledge of web/application servers (Apache, Tomcat)
• Linux administration basics
• Basic understanding of Kubernetes and container orchestration
• Familiarity with SSL/TLS certificates and certificate management
• Proactive mindset - ability to investigate and resolve issues independently
• Strong troubleshooting skills - comfort with ambiguity and complex technical problems
• Excellent analytical and communication skills

Preferred:

• Experience with monitoring tools (Dynatrace, Kibana)
• Bash/Python scripting
• International environment experience

What we offer

Professional development:

• Comprehensive 10-week onboarding program with structured learning path
• Dedicated buddy to guide you - you'll work on real incidents together from day one
• Hands-on learning approach - not just theory, but actual troubleshooting with support
• Access to training, certifications, and knowledge sharing sessions
• Gradual introduction to on-call - you'll shadow experienced team members first

The work:

• Challenging technical problems - no two incidents are the same
• Real problem-solving - not just following scripts and runbooks
• Modern tech stack: Java, Red Hat Linux, Kubernetes, IBM Cloud, Dynatrace, Kibana
• Supportive team of 4 specialists working together

Work environment:

• Friendly team culture with regular team events and activities
• Hybrid work model (50% home office after probation period)
• Stable employment with established company in regulated sector