Customer Service Manager

Pracovní nabídka

MEEST INTERNATIONAL is a team of professionals who create advanced cross-border solutions and delivery automation tools for foreign e-commerce platforms. Meest International works with partners and clients in more than 70 countries all over the world. We are proud of our long-term cooperation with such well-known brands as iHERB, ANSWEAR, NOTINO, and LPP, which owns the brands: RESERVED, HOUSE, SINSAY and many other well-known companies.       
We are now consolidating our local presence in Сzech Republic&Slovakia. Under the leadership of the Country Manager we are assembling a dynamic team that will anchor our next phase of growth in the region.  
We are looking for an active and goal-oriented Customer Service Manager who will be responsible for leading the local customer service team and ensuring high-quality support for business clients. The manager will supervise Customer Service Agents in handling inquiries related to cooperation, will prepare and provide performance reports, manage shipment interventions in coordination with Meest branches in other countries, and ensures effective communication with Headquarters

Key Responsibilities

• Supervise and support the work of Customer Service Agents handling B2B client requests.
• Ensure timely and accurate responses to inquiries and cooperation-related matters.
• Oversee preparation and delivery of performance reports to business clients.
• Coordinate interventions related to shipments with Meest branches abroad.
• Manage the resolution of client complaints and ensure proper escalation and documentation.
• Maintain clear and professional communication with the Customer Service Department at HQ.
• Monitor customer service KPIs and implement improvement initiatives.
• Train, motivate, and evaluate the performance of the customer service team.
• Ensure compliance with internal procedures and service standards.

Requirements

• Minimum 3 years of experience in customer service management, preferably in logistics or e-commerce sectors.
• Experience in leading teams and managing client relationships.
• Strong organizational and communication skills.
• Ability to analyze performance metrics and implement improvements.
• Fluency in the local language and working knowledge of English.
• Familiarity with CRM tools, ticketing systems, and reporting platforms.

Employment Conditions

• Full-time employment contract or B2B cooperation.
• Hybrid or office-based work depending on company policy.
• Participation in training and professional development programs.
• Attractive compensation package with performance-based bonuses.

How to Apply  
If you're a natural leader with a passion for sales, team growth, and e-commerce logistics – this is your opportunity to build and scale something meaningful.  

Send your CV in English and let’s start the conversation about
how you can become an integral part of our dynamic team.