Account Technical Services – Print, AV Product Owner & Vendor Coordination

Pracovní nabídka

Strategy & Product Ownership

• Serve as the global product owner for Print and AV services, defining long-term strategy, vision, and roadmap in alignment with business goals.
• Drive global standardization of print and AV platforms, focusing on security, cost efficiency, and sustainability.
• Lead modernization efforts, including cloud print infrastructure, zero-trust security alignment, and digital collaboration solutions.
• Ensure seamless integration with workplace experience initiatives, device services, and identity platforms.
• Translate user feedback, business priorities, and operational insights into actionable product enhancements.

Operational & Technical Leadership

• Oversee end-to-end service delivery for print and AV environments, including installation, maintenance, monitoring, and support.
• Manage vendor relationships for MPS (Managed Print Services) and AV providers; ensure SLA compliance and continuous service improvement.
• Partner with EUC Engineering, Cybersecurity, Facilities, and Procurement teams to align technology architecture and operational models.
• Oversee capacity planning, cost allocation, and lifecycle management for hardware, firmware, and licenses.
• Drive automation and self-service capabilities across the Print and AV ecosystems.

Governance & Process Excellence

• Establish consistent governance frameworks, ensuring alignment with ITIL, sustainability, and security standards.
• Maintain complete visibility into service performance through dashboards, KPIs, and quarterly reviews.
• Ensure compliance with data privacy and network security regulations for all print and AV endpoints.
• Create and maintain process documentation, vendor playbooks, and change control procedures.

Stakeholder Engagement

• Act as the primary liaison between global operations teams, regional facilities, and executive stakeholders.
• Collaborate with Finance, Procurement, and Workplace Strategy to align product planning and investment decisions.
• Present regular updates on service maturity, risk, and innovation opportunities to leadership and governance boards.

Qualifications

• 8+ years of experience managing enterprise print and/or AV services, with 3+ years in a leadership or product ownership role.
• Strong understanding of MPS platforms (HP, Ricoh, Xerox, Canon, etc.) and enterprise print management software (Papercut, Universal Print, etc.).
• Solid knowledge of AV technologies (Microsoft Teams Rooms, Logitech, Poly, Crestron, etc.), conferencing solutions, and room scheduling systems.
• Demonstrated experience in service transformation, vendor management, and budget ownership for global operations.
• Excellent communication and stakeholder management skills; able to bridge technical and executive audiences.
• Experience with ITSM tools (ServiceNow) and integration with identity/security frameworks.

Preferred Certifications

• ITIL v4 Foundation
• PMP or PRINCE2 Practitioner
• AVIXA Certified Technology Specialist (CTS/CTS-I)
• Microsoft Teams Rooms Solution Specialist