Merchant Support Representative with Croatian and English

Společnost

Global Payments Europe, s.r.o.

Úvodní představení

Global Payments Europe, a leading international company in payment card transactions, running ATM networks, payment terminals, and other payment card acceptance sources is opening a tender for:

Pracovní nabídka

Do you speak Croatian and enjoy communicating? Then join us and help our merchants who use our payment solutions.

Your job description:

Timely and accurate communication with merchants via email or phone
Handling merchant complaints such as missing payments, statements, access to merchant portal, navigating in the merchant portal, unprocessed payments, rejected transactions, transaction corrections and posting fees to clients.
Resolving incidents arising in connection with card acceptance.
Maintain confidentiality and trade secrets of the employer

We require:

Conscientiousness, prudence, diligence, tenacity, reliability
Croatian language at a communicative level and English/Czech for internal communication
Strong pro-customer approach and ability to work in a team
Good communication skills
Healthy assertiveness and judgment
Focus on results
Managing innovations within the merchant operation

What we prepared for you:

annual bonus 10%
5 weeks of holiday
5 additional days off, meal tickets - fully paid by the employer (123,-CZK/per worked day)
Benefit Plus package in the amount of CZK 18,000 per year / possibility to use for health, relaxation, education or vacation /
pension insurance contribution /2,500 CZK monthly/
home office and flexible working time (1 day on homeoffice weekly)
Soulmio – a mental health care programme
uLékaře – a health care support)

Don´t hesitate to send us your CV!

Benefits

Educational courses, training

Meal tickets / catering allowance

Holidays 5 weeks

Sick days

Occasional work from home

Refreshments on workplace

Contribution to sport / culture / leisure

Cafeteria

Cell phone

Bonuses

Flexible start/end of working hours

Notebook

Contributions to the pension / life insurance

Informace o pozici

Společnost

Global Payments Europe, s.r.o.

V olšinách 626/80, Praha – Strašnice

Required education

Professional training without a school-leaving exam

Required languages

Croatian (Advanced)

Listed in

Administration, Customer service , Administration, Back office worker, Call Centre Operator, Help Desk Technician

Employment form

Full-time work

Contract duration

Permanent

Employment contract

employment contract

Employer type

Employer

Odpovědět Uložit nabídku

Kontaktní údaje

Daniela Javůrková

Pošleme Vám obdobné nabídky