IT Support / User Experience Specialist

Pracovní nabídka

IT Support / User Experience Specialist

Main Mission:

Provide top-tier user support with a focus on positive experience, communication, and a modern approach to IT. Go beyond incident resolution by actively helping users understand, use, and benefit from IT. Contribute to improving IT services, documentation, and internal IT branding.

Key Responsibilities:

First point of contact for users – professional and friendly communication via phone, email, or ticketing system.

Diagnose and resolve IT requests – hardware, software, network, peripherals.

Support for modern digital workplace – Microsoft 365, Teams, OneDrive, SharePoint.

Educate users – create simple guides, tips, internal mini-campaigns (e.g. “Tip of the Week”).

Active involvement in onboarding – welcoming new colleagues, explaining IT tools, preparing devices.

Collaborate with L2/L3 support – escalate and share insights.

Improve processes and IT communication – suggest simplifications, automation, or better UX.

Maintain documentation – update knowledge base and internal guides.

Skills / Experience Required:

Positive and human approach – able to communicate with non-IT colleagues with a smile.

Customer orientation – treats users as clients, not interruptions.

Curiosity and drive to explore – seeks new solutions, tests, improves.

Ability to explain complex things simply – translates “IT language” into human terms.

Internal IT advocacy – promotes IT culture, inspires others.

Documentation skills – writes clear guides, not “IT riddles”.

Microsoft Windows 11, basic macOS knowledge is a plus.

Active Directory, Microsoft 365 / Azure AD account and group management.

Basic networking – IP, DNS, Wi-Fi, VPN troubleshooting.

Experience with ITSM systems.

Hardware/software installation and configuration, workstation management.

Mobile device management (MDM).

SharePoint / Teams / OneDrive – user support and training.

Must have: modern IT mindset, understanding of IT as a business enabler, willingness to work on IT projects

Nice to have: basics of PowerShell, ITIL, virtualization (VMware / Hyper-V), interest in automation (Power Automate)

 
Why Join Meopta?

Fair financial compensation plus quarterly and annual bonuses.

Flexible working schedule, 25 days of vacation + 1 additional free day.

Cafeteria benefit system, subsidized meals, pension contribution, partner discounts.

Work-life balance support: in-house childcare group, sports, cultural and team-building events.

Career growth opportunities, language courses, internal and external training programs.

A lean and efficient recruitment process – fast, effective, and human-centered.