Customer Support Representative

Pracovní nabídka

If you are a customer-centric professional with a focus on solving problems, delighting clients with your demeanor/etiquette and if you are looking for some opportunities to challenge yourself in a fast-paced, high-growth entrepreneurial, global, e-commerce organization, then we would like to hear from you. We are looking for highly energetic individuals who are professional, polite, punctual and have a great attitude.

We are in search for English speaking individuals looking to expand themselves in the Customer Support World.

Key Responsibilities & Accountability:

• Customer Relationship Development
• Responding to customer requests and questions regarding service, products and account information via calls, emails and instant chat messages.
• Maintaining a quick response rate with highest standards, high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence.
• Recording accurate information on customer contacts received and maintain a log of customer contact.
• Establish and maintain effective working relationships with co-workers, supervisors and customers.
• Building and maintaining constructive relationships with premium customers.
• VIP satisfaction through positive feedback received and long-term business relationships kept.
• Perform targeted outbound campaigns through call and email.
• Additional tasks provided by the country manager such as personalized projects and individual campaigns.
• Proactively anticipate customer needs and assure maximum satisfaction and loyalty.

Requirements:

• Highly organized with excellent attention to detail and ability to work under pressure.
• Reliable & Process driven.
• Strong analytical and problem-solving ability.
• Excellent understanding and commitment to providing a world class service.
• Excellent communication and interpersonal skills.
• Strong focus on achieving targets and meeting deadlines.
• High command of English grammar, listening and verbal skills to facilitate exceptional customer service correspondence.
• Fluency in English is a MUST, Neutral or American accent.
• Ability to work on weekends, 5 work days, 2 days off, schedule 6 am - 2 pm.
• Excellent typing skills.

Benefits:

• Friendly International Environment
• Dynamic Work Culture
• Meal allowance
• Benefit Plus card (12.000CZK per year)
• 5 weeks holidays and 5 sick days per calendar year
• 1 charity day per calendar year
• Modern offices with a fun zone
• Fresh fruit twice a week
• Opportunity for professional growth
• Breakfast every Friday
• Multi-sport card possibility

If you think you are the right candidate for this position, we would love to hear from you as soon as possible.