Customer Center Specialist – English and Spanish or Italian

Pracovní nabídka

Your #FutureInSight with EssilorLuxottica

We are seeking a communicative and detail-oriented Customer Center Specialist to join our export team for Omega Optix and help us deliver excellent service to international customers across Europe and beyond — with a special focus on countries where Spanish and/or Italian is spoken.

Omega Optix s.r.o., part of the EssilorLuxottica group, is a Czech manufacturer and distributor of spectacle lenses with over thirty years of industry experience. The production lab in Brandýs nad Labem is one of the most modern laboratories in Europe. In addition to the local market, Omega Optix exports over 4 million lenses to 40 countries around the world every year.

As a Customer Interaction Center Specialist, you will be the key contact for our international clients—processing orders, managing data, and supporting export operations. You’ll work closely with colleagues across departments to ensure smooth communication and timely deliveries.

Join us and grow in change with EssilorLuxottica!

What will you do?

• Communicate with opticians and distributors abroad, mainly via email
• Process orders in our internal system
• Manage and update customer data
• Issue invoices and credit notes
• Prepare export documentation for non-EU shipments
• Support the team with complaint handling and other administrative tasks

What do you bring?

• High school diploma or higher education
• Fluent English, plus Italian and/or Spanish
• Detail-oriented mindset and a proactive approach
• Good command of MS Office, especially Excel
• Experience in customer service or export is a plus

What’s in it for you?
In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of some of the benefits and perks you will enjoy by choosing us:

• Competitive salary and bonus scheme based on performance
• Our Corporate shareholding program BOOST
• Pension contribution to support your long-term financial security
• Friendly working environment
• A flexible way of working to make you enjoy your work-life balance
• Access to our cutting-edge learning platform, Leonardo, and personalized development programs
• Meal vouchers and refreshment in the office
• Access special offers for employees on a vast range of eyewear, eye care products, and fashion apparel
• Cafeteria plan
• 5 weeks of vacation