Customer Service Representative

Pracovní nabídka

Customer Service Representative

The Customer Service Representative is responsible for delivering exceptional support to our dental customers. As the first point of contact, this role requires professionalism, empathy, and a strong commitment to our customer service philosophy. The representative must consistently uphold the company’s values and demonstrate integrity in every interaction.

Essential Duties and Responsibilities

• Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism.
• Responsible for handling order and requests from Sales Reps, Direct customers or distributors in a timely manner with emphasis on accuracy and professionalism.
• Responsible for supporting Sales Reps in upselling products.
• Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner.
• Provides customer with accurate information regarding our products and sales promotions.
• Responsible for making sure that complaints are handled or put through to the right department for a quick follow up.

Requirements

• Minimum of 3 years’ experience in customer service and/or order management within an international company
• Strong customer orientation with a focus on both support and service
• Excellent communication skills – friendly, positive, and efficient
• Fluency in English is required; another language preferred - German
• Proficiency in computer systems
• Ability to handle stress and prioritize tasks effectively

We offer

• Work in a great team and a stable company
• 5 weeks of vacation, meals in our company canteen, Pluxee benefit card
• Contribution to pension insurance and life insurance

Workplace

• Jičín

Start date

• ASAP

Contract

• Fixed term contract (maternity replacement)