Learning Specialist with Dutch

Pracovní nabídka

Learning Specialist with Dutch is mainly responsible for executing customer requests, consulting with training organizations and learners throughout the enterprise and being a SME on their given technology of expertise. They analyze and creates effective operational tasks to ensure requests are delivered in a timely manner. He/she generates reports and performs other learning-related activities. They are also responsible for handling end user and admin queries or requests via case management tools.
 

Responsibilities:

• An individual contributor with specialized technical and operational knowledge in learning technologies and operations, and who can apply specialized learning knowledge as he/she handles concerns, queries, and requests via case management system.
• Provides support in deploying learning activities and creating learning environments by carefully capturing and analyzing explicit and implicit requirements prior to executing work tasks
• Executes operational tasks by partnering with training organizations and the JNJ learning community to create a special learning environment
• Provides timely, complete, and accurate end-to-end learning support for given technology to all learning clients
• Operates, performs, completes, and prioritizes tasks with a risk management-oriented mindset and in accordance with defined/to-be defined Service Level Agreements (SLA’s)
• Investigates issues thoroughly, settles methods of prevention, mitigation, correction and resolution within acceptable timeframes and levels of quality, routing or escalating inquiries as appropriate and discussing and seeking advice from immediate supervisor when needed
• Takes part in documenting, validating and in recommending new or changes to existing learning system technology procedures
• Independently plans, schedules, and executes day-to-day work and objectives with minimal supervision
• Contributes positively to a knowledge sharing environment by documenting and sharing all relevant work knowledge and experience to continuously build and update the knowledge database

Qualifications:

• Fluency in Dutch and English language
• Functional knowledge of learning and other HR or talent-related technologies is preferred
• Minimum 1 year experience using case management or customer service management systems
• Attention to detail and good analytical, problem solving and decision-making skills
• Uncompromising commitment to client and customer satisfaction
• Effective partnership and relationship building skills with immediate supervisor, managers, co-team members and key stakeholders
• Results-oriented, motivated, positive-minded, and with collaborative interpersonal skills needed to build a cohesive team
• Strong written and verbal communication skills with ability to maintain confidential information
• Demonstrated understanding of how work and local activities integrate with global and broader HR functional work and HR standards